I would like to share with you something I learned Sunday evening: There’s a branch of Avis/Budget car rentals in Portland Oregon that provides awful customer service. Wait actually I can be even more specific. The branch is the one on Washington Street, and the awful customer service is taking rental car reservations despite having zero cars on the lot. Not specific enough? The woman at the desk actually yells at the customers, “It’s not our fault we ran out of cars!” Oh, and her name is Ursula.
You probably think that in order for me to know all of these details I must be that customer who was yelled at. Nope. Well, then the customer must be a close friend or a family member. Nope. Perhaps, I’m a close friend of Ursula. Nope. Well, maybe I’m actually Ursula and this is some sort of confession. Nope. Actually, I don’t know the customer or anyone involved personally, nor have I have ever even been to Portland…or Oregon…or a state that borders Oregon. Also, I’ve never dealt with any branch of Avis or Budget – I’ve actually never rented a car and I didn’t learn this information while searching for anything remotely related to renting a car. I read about the customer’s horrible experience looking at my Twitter feed.