Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Wednesday, July 31, 2013

Recognized by Automotive News with DeliveryMaxx program

Business is pretty simple. If you provide a good product, and great customer service dealerships will increase sales and have the opportunity to win customers for life.

Two years ago, Southwest KIA located in Dallas, Mesquite, and Rockwall hired DeliveryMaxx to provide a Social Media Marketing and Online Reputation program that would help the North Texas Dealership spread their message to the world. Since that time, the stores have seen an increase in overall sales by 18% with some of the highest CSI Scores in the industry.


DeliveryMaxx has developed and currently has a Patent Pending with the United States Patent Office for one of the most comprehensive digital solution programs available in today’s market. The program combines the exciting time customers take delivery of their new vehicle and their review or testimonial about their experience. With the combination of these two pieces documenting a customer’s dealership visit; DeliveryMaxx is able to market the dealership to the world increasing sales, CSI scores, branding, repeat and referral business, service conquest, and a variety of other advantages.

“The program is very simple to use. Our sales people take a picture of the customer utilizing the DeliveryMaxx app with their smartphone. Our finance managers capture a review or testimonial from our customers which is posted directly to the major review sites by the customers themselves. We provide bullet points of events and specials to DeliveryMaxx and they write customized blogs for our dealerships” states, James Seale, General Manager of Southwest KIA Mesquite.

Saturday, December 22, 2012

Lake Country Chevrolet Cadillac Selects DeliveryMaxx to Share their Brand with the World

At Lake Country Chevrolet Cadillac in Muskogee, Oklahoma, customer service is the number one priority.

General Manager Greg Woods says, “We are proud to foster long term relationships with our Broken Arrow, and Green Country Chevrolet and Cadillac customers in the Muskogee area. Many Cadillac and Chevy dealers in are in business only to turn a profit.  We’re here for our customers, whether it is showing you the car of your dreams or maintaining their current vehicle.  We are all about our customer because they are the entire reason we are in the business.  Our mission is to meet every customer need in every way possible.”

Lake_country_chevrolet_cadillac_muskogee_oklahoma_dealership
Customer service means making the car buying experience as easy and enjoyable as possible, and with a new partnership with DeliveryMaxx the world will be able to take advantage of this commitment.  DeliveryMaxx has a patented program that helps dealerships obtain published positive reviews, strong company branding, outstanding search engine optimization, accurate local searches engines, and a customer loyalty program unlike anything the automotive industry has ever seen.  “It is a total dealership customer care program” that will help the dealerships customers return to the dealership time after time for years beyond the initial sale because they feel valued.  DeliveryMaxx has developed a program that turns happy customers into virtual social media billboards for the world to see.

“We are happy to have Lake Country Chevrolet Cadillac part of our group of family owned dealerships.  This dealership is an example of class and that puts their customers first” states Josh Deaton, CEO of DeliveryMaxx.

Lake Country Chevrolet Cadillac has a strong and committed sales staff with many years of experience satisfying our customers’ needs. Their new and used vehicle inventory is unmatched in the entire state of Oklahoma.  They specialize in offering great prices with rebates and incentives as well as experts in service and parts to help all of their customers keep their vehicles in great shape for years of enjoyment.

Lake Country Chevrolet Cadillac in Muskogee, Oklahoma proudly serves Tulsa and Oklahoma City and surrounding areas. Customers come from all over including North Texas and they look forward to helping new clients all over the United States.

Lake Country Chevrolet Cadillac is located at 144 West Shawnee, Muskogee, Oklahoma and boast highly trained experienced technicians, and their entire auto parts possess the highest quality coming from the best manufacturers.  The lobby is comfortable with amenities allow any customer to relax during their visit.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Wednesday, November 28, 2012

DeliveryMaxx Executives Share Family Successes

Co-Founders Josh Deaton and James Schaefer have built DeliveryMaxx into a multimillion dollar organization from an idea scribbled onto a yellow notepad to a state-of-the-art patented program that provides automotive dealerships and other organizations with a unique ability to increase CSI Scores, Sales, Customer Loyalty, Service Revenue, Online Reputation, Search Engine Optimization, and Branding.

With DeliveryMaxx, automotive dealerships truly have a total customer care program that allows the consumer to share their great experience through published online reviews as well as their new vehicle through social media marketing.  “Many companies have tried to do what DeliveryMaxx has been able to create, but they fail because they have taken shortcuts.  Ultimately these companies hurt the dealership, and do not provide the service the automotive industry needs” states Josh Deaton, Chief Executive Officer of DeliveryMaxx.  Instead of an automotive dealership having to go to five different vendors to provide social media marketing, online reputation management, search engine optimization, local search engine optimization, and a customer loyalty program; DeliveryMaxx combines all of these programs into a complete program that will help dealerships “Win Customers for Life”.

Joseph__alexa_both_national_champions

In addition to leading automotive dealerships into additional profits utilizing modern technology, both men are very involved in their children’s activities.  Mr. Schaefer coaches both his son and daughter’s teams.  Recently, Schaefer’s top nationally ranked Rockwall Jackets 10U football team where he is the head line coach just won their 3rd straight National Championship at Dallas Cowboys Stadium during Thanksgiving week.  His son Joseph plays linebacker and fullback.  Mr. Deaton, who also has a son who plays golf for his middle school team, was excited to see his daughter Alexa earn the right to be called Cheerleading National Champion for Heath Hawk’s Cheerleading where the competition was televised nationally (also at Dallas Cowboy Stadium).  “Both kids work very hard in school and in their extra-curricular activities.  I am a firm believer that sports can prepare kids for business.  There are winners, losers, and a right way you have to compete.  You have to work with others in order to be successful.  I will be excited to see both Alexa and Joseph work for our company when the time comes” says James Schaefer, Chief Operating Officer of DeliveryMaxx.
 
Of course both Joseph and Alexa are 10 years old and each in the 5th grade, so they will have some time to continue to enjoy their activities before the challenges of running a business become a reality of life.  However, if their success in sports is a prelude to how they will do in business when that time comes, DeliveryMaxx has a very solid line of succession.

Saturday, November 10, 2012

Absolute Mitsubishi and DeliveryMaxx Team Together to Creating Customers for Life

“Our business at Absolute Mitsubishi is not just selling cars, but helping put people into the right vehicle that is perfect for their family” says Ray Monk, General Manager and Principle Owner of Absolute Mitsubishi

 - Nov 10, 2012 -
Absolute Mitsubishi is a member of the Fenton Motor Group, a leader in the automotive business for over 50 years. Their mission is to strive to achieve greatness with their employees and most importantly their customers. Absolute Mitsubishi has a strong and solid reputation which was built on professional standards and customer commitment earning the prestigious Diamond Chapter of Excellence.

"The Diamond Chapter of Excellence Society encourages all dealership personnel to be top performers in every aspect of the sales experience," said Greg O'Neill, MMSA senior vice president and general sales manager. "These retailers recognize that customer service is a key element in being successful. We are thrilled to honor these retailers and thank them for being such outstanding members of the Mitsubishi family."

Absolute Mitsubishi has partnered with DeliveryMaxx to provide their automotive customers with an exceptional follow up program utilizing Online Reputation Management, Social Media Marketing, Search Engine Optimization, Customer Loyalty, and Retention. DeliveryMaxx will create an innovative marketing plan to allow Absolute Mitsubishi share their great service and outstanding line of vehicles with the world. “Our business at Absolute Mitsubishi is not just selling cars, but helping put people into the right vehicle that is perfect for their family” says Ray Monk, General Manager and Principle Owner of Absolute Mitsubishi.

Absolute Mitsubishi is a family owned and operated New and Used Mitsubishi dealer in Mesquite, Texas. Quality Automobiles and excellent customer service is what their customers will receive during their visit to the dealership. Customers come from all over Dallas including Sunnyvale, Sachse, and Richardson just to find their perfect vehicle.

“Absolute Mitsubishi is an outstanding dealership for anyone who is looking to purchase a vehicle. Their experienced staff makes the vehicle purchasing experience very easy, and their customer service is second to none” states Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Absolute Mitsubishi is centrally located in the Dallas/Ft. Worth metro area at 16200 Lyndon B Johnson Freeway, Mesquite, Texas. The dealership employs highly trained experienced technicians and friendly sales representatives to meet all of their customers’ needs.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention. They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.