Primeaux KIA welcomes DeliveryMaxx to the Tulsa Dealership’s Family

Primeaux KIA is a family owned and operated dealership. Henry Primeaux, his wife Jane, and their daughter, Lisa Lotz, are all active in the day-to-day operations of the dealership. Primeaux KIA is a family owned and family run dealership is every sense of the word “family.” Six members of the Primeaux family work at Primeaux KIA from dealer to lot boy and errand runner. After owning several dealerships in the Tulsa area, Henry Primeaux purchased Primeaux KIA in June of 2006. At that time his daughter, Lisa Primeaux Lotz, who was working at one of the other dealerships came to Primeaux KIA as a Business Manager. She quickly took over the day-to-day operations as New Car Sales Manager. Henry’s wife, Jane, works directly with the customers in a Customer Satisfaction role and is the dealership’s liaison with community involvement.  Grandsons known as the Longa Boys, who are in college, work as porters, car washers and errand runners for the dealership.

Primeaux KIA, the family's only dealership, has enabled the Primeaux's to excel at the selling and servicing of KIA vehicles. The dealership is currently renovating the dealership into a beautiful state-of-the-art facility to better serve its customers.  Primeaux KIA has been awarded the K-Dealer award every year since its founding, for outstanding sales, service and customer satisfaction. This coveted KIA Motors America award is only awarded to the most outstanding KIA dealerships.

According to Interbrand, the world’s largest brand consulting agency KIA is one of the Top 100 Best Global Brands.

Recently KIA was named best total cost of ownership brand by Kelly Blue Book while the KIA Soul was honored as a top KIA vehicle.  This past February, Kelley Blue Book’s kbb.com released its list of the top automotive manufacturers with the lowest average total cost of ownership for the first five years after purchase.  In first place is KIA Motors America.

“At Primeaux KIA we take pride in everything we do from providing outstanding new KIA models to having excellent customer service in all departments.  Our mission is to be the customer’s choice for all KIA services in Oklahoma and we will do whatever it takes to keep our customers 100% satisfied” states Henry Primeaux, Owner of Primeaux KIA.

DeliveryMaxx will help Primeaux KIA communicate with their customers to assure the most pleasant buying experience in the Tulsa and surrounding area.  “Primeaux KIA treats their customers as family, and DeliveryMaxx makes it possible for their customers to share their great experience with the world” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.  “We are honored and look forward to sharing Primeaux KIA’s message with the world because the family has done some great things for the automotive industry and continue to provide phenomenal service to their customers.”

Primeaux KIA is located at 4747 S. Yale Ave in Tulsa, Oklahoma.  The dealership employs highly trained experienced technicians.  Primeaux KIA is very involved in Oklahoma and serves customers in Oklahoma City, Tulsa, Broken Arrow, Norman, Enid, Edmond, and surrounding areas.  For more information on cars, trucks, and suv’s call the dealership at 918.622.3160 or visit the website at http://www.primeauxkia.com.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

DeliveryMaxx partners with Capitol KIA to share Customers Great Experiences

Since 2001, Capitol KIA has carried the torch for customer satisfaction with car buying.  Many companies have made the claim, but Capitol KIA located in Austin, Texas has consistently strived to make customers happy by helping them put them in the car, truck, or suv that is right for them.

With an unprecedented 17 consecutive years of market share growth, KIA Motors is the fastest growing automotive brand in America. Thanks to advances in product quality, design and innovative marketing, KIA is also one of the fastest-growing car companies in the world. In a study conducted by Interbrand, the world's leading brand consultancy agency, Kia is on the "Top 100 Best Global Brands" list.

Capitol KIA has been Texas number one KIA dealership in total KIA’s sold for over a decade.  This type of great reputation doesn’t happen by accident.  “We have a job to do, and that is to listen to our customers and help them leave with the vehicle that is right for their needs” states Jason Thompson, General Sales Manager of Capitol KIA.  Capitol KIA doesn’t just talk the talk, but they walk the walk too.

From the moment guest arrive at the dealership, a representative greets them with a smile, opens the car door for their guest, and helpfully guides them where they would like to go.  All of the sales associates build a true relationship with their clients, and management goes the extra mile to assure all of the needs are met.

Not only does the dealership excel in superior customer service, but they also are located conveniently in Austin, Texas serving all of Central Texas including Round rock, Sunset Valley, Georgetown, San Marcos, and Balcones.   The state-of-the-art service center boast highly trained expert certified technicians and parts specialist.  When customers make the decision to purchase or lease a vehicle they are guided through the best options for financing by the most knowledgeable finance staff in all of Texas.

A customer will feel like family after one visit to Capitol KIA, and Capitol KIA looks forward to adding to their ever growing family of customers.  “It gives everyone in the dealership great pleasure when we sell or service our customers’ vehicles because we know our customers have many choices of dealerships to buy from.  We are honored when our customers choose us, and don’t take that lightly” adds Thompson.

Capitol KIA has chosen to partner with DeliveryMaxx, an innovative digital solutions provider, to help share customers experience with the world.  DeliveryMaxx has provided a review application for every customer to be able to express exactly how they were made to feel while working with the dealership’s team.  “With DeliveryMaxx, we will be able to assure that our clients are completely taken care of 100% of the time” says Thompson.

To become a happy customer and experience a great car buying opportunity, visit Capitol KIA located at 13573 U.S. Hwy 183 N. in Austin, Texas.  All of the new and pre-owned vehicles can be viewed by visiting www.capitolkia.net or calling 512.583.1900.

Huffines Chevrolet Lewisville shares story through Digital Media

After 85 years of success, and thousands of happy customers in the Dallas Fort Worth area; the Huffines story will be shared by DeliveryMaxx’s digital platform.

On May 5, 1924 Huffines Motor Company opened for business in downtown Denton. J.L. Huffines, Sr. founded the company on two principles which are still the benchmark for all decisions made at the dealerships – treat the customer the way they want to be treated and support the community.

Mr. Huffines always believed that when he sold someone a vehicle he had made a friend. Passed from father to son, to grandson, Mr. Huffines' philosophy has formed the solid foundation on which every Huffines dealerships are grounded, small town friendliness and a strong commitment to please each and every customer.

Through all of this, Huffines had been satisfying customers – many who still shop at Huffines today. The fact that grandchildren and great grandchildren of original customers still shopping at Huffines 85 years later certainly proves the success of their commitment to customer satisfaction.

Today, the Huffines Motor Company has grown to nine auto dealerships in Plano, Denton, Lewisville, and McKinney and has over 800 team members to better serve all their customers automotive needs.  The dealer franchises include Chevrolet, Subaru, Dodge, Jeep, RAM, KIA, and Hyundai.  All of the dealerships include the latest most advanced cars, trucks, and suvs as well as a plethora of pre-owned vehicles.

Ray Huffines, is the dealer principal for the Huffines Auto Dealerships and is guiding the dealerships selling more than 13,000 new and used vehicles a year, still embracing an 88-year-old mission—to treat customers’ right and support the communities in which the Huffines’ dealerships operate.

“The Huffines family has always said if we treat someone how they want to be treated and support the community as well as take care of your employees, success will take care of itself” states Mr. Huffines.  

The Huffines Auto Dealerships have been honored with the Consumer’s Choice Award for Auto Dealership Group of the Year for 2008, 2009, 2010, and 2011. The Dallas Morning News recognized with its Top 100 Places to Work for 2011 Award and the Neighbors Choice ‘Go’ section, Best Auto Dealership and Best Auto Repair Facility Award. The dealerships have also been recognized by the DFW Community Newspapers for the Best New Dealerships, Best Pre-owned Dealerships, and Best Repair Facilities Awards. In addition, the Huffines Auto Dealerships have also earned GM’s Mark of Excellence and Standards for Excellence awards, the Chrysler Five Star and Customer Care Standards awards, the Hyundai Board of Excellence Award, KIA’s Dealer Excellence Program Award, and Subaru’s Stellar Performance Award.

“DeliveryMaxx is honored to provide our services for such a great organization like the Huffines Motor Company.  As a kid growing up in Denton, I always knew the Huffines name and I am proud to say that my grandfather, my parents and I have been customers of the dealership” states James Schaefer, Chief Operating Officer of DeliveryMaxx.  “The Huffines name is synonymous with the automotive industry in North Texas.  They have a great story to tell, and we are excited to help them share this wonderful story with the internet community.”

Huffines Chevrolet Lewisville is located at 1400 South I-35E in Lewisville, TX.  More information can be found by visiting www.huffineschevylewisville.com or by calling 972.538.7000.  “We welcome everyone to come see what it is like to be treated how you want to be treated” says, Mike Biggers, General Manager of Huffines Chevrolet Lewisville.

Britain Chevrolet Cadillac Selects DeliveryMaxx to Share their Story

When North and East Texas customers choose a dealership that truly cares about their customers they choose Britain Chevrolet Cadillac.  What the customer finds is that they are treated like family and truly appreciated for patronizing the dealership.

Byron Britain, owner of Britain Chevrolet Cadillac and his wife Misty can be seen at the dealership daily.  Byron is personally involved in each sale, and wants the opportunity to create customers for life. He knows what it takes to create happy customers, and build strong relationships.  “It’s not about the fancy building, but the characters of people who are the building that makes Britain Chevrolet Cadillac special” states, Britain.  Byron Britain not only practices what he says, but he also walks the talk.  The Britain’s have a strong tight family; they are people of unwavering faith, and employ outstanding like-minded individuals.

“DeliveryMaxx is proud to partner with Britain Chevrolet Cadillac.  Meeting the Britain’s and their team let me see their vision.  That vision is what every business should strive for.  I am really looking forward to working with the dealership to help share their story” says, James Schaefer, Chief Operating Officer of DeliveryMaxx.

The bar has been raised for customer service.  Customers of Britain Chevrolet Cadillac will be able to search through an extensive selection of new and pre-owned vehicles.  They will be able to get a price quote without all of the haggling that goes on at other dealerships.  The friendly, professional staff will exceed every expectation that a car buyer desires.

“We focus on the little things to provide a high quality buying experience to all of our customers. Our highest priority is our customer, and we do whatever it takes to exceed their expectations.  It does not matter if you buy a car, truck, suv, Chevy, or Cadillac.  All of our customers are treated with the respect they deserve” states Brian Heiser, General Manager of Britain Chevrolet Cadillac.

Recently Cadillac was at the top of the list receiving awards from independent reviewers as the “Top Connected Car of 2012”, “Top Gadgets of CES 2012”, and the “Editor’s Choice Award” from AutoBlog.  The New Year is sure to be one of the most talked about in the automotive world, and Britain Chevrolet Cadillac has the determination to provide personal customer service to all of their clients.

DeliveryMaxx has been retained by Britain Chevrolet Cadillac to help the dealership raise the bar even higher for the automotive industry providing digital marketing solutions and customer loyalty and retention programs.  “We chose DeliveryMaxx to help share our customers’ great experiences because they reflect the same high quality standards that our dealership embodies” says Heiser.

“Having a dealership like Britain Chevrolet Cadillac in our client family is a strong testament to our services.  Britain Chevrolet Cadillac provides a level of service to their clients that is unprecedented in today’s economic climate” says, Josh Deaton, CEO of DeliveryMaxx.

Britain Chevrolet Cadillac is located at 4715 Wesley Street in Greenville, Texas.  For more information visit www.britainchevy.com or contact their friendly associates at 903.450.4216.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patent pending programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

For more information about DeliveryMaxx visit www.deliverymaxx.com.

Southwest KIA Dealership Group Recognized by Automotive News

Automotive News has long been the primary source of industry news, data and understanding for the industry’s decision-makers interest in North America.  Since 1925 when the newspaper was founded; Automotive News found new ways to provide information and value to meet the changing needs of its readers.

In May, Automotive News held a roundtable event in Dallas, Texas in hopes that ideas provided by participants would improve automotive dealerships employee morale, revenue stream, and savings thus increasing the bottom line.  With today’s consumer having a plethora of choices of where to buy their next vehicle, dealerships are always looking for ways to gain additional market share by attracting new customers.  The automotive consumer has changed the way they find their new car, truck, or suv.  With the inception of the internet, car research and buying can take place 24 hours a day, 365 days a year.  “The consumer knows exactly what kind of vehicle they want for the price they want to pay” says, Steve Dodge, General Manager of Southwest KIA Rockwall.  “Nowadays, a buyer will know just about everything there is to know about the dealership including the salespeople who are employed before they arrive on the dealership floor.”  The average consumer is doing all of the research on the internet and statistics show they are visiting 1.3 dealerships versus shopping 4.6 dealerships in years past.  Dodge also adds, “Not only is the consumer using the internet to select a great dealership to buy from, but they are also using the internet to deselect dealerships that don’t look appealing.”

The roundtable session provided attendees with great ideas they would be able to implement at each of their dealerships.  Some of these ideas included hiring non-commission sales people to lessen the negotiation pressure consumers have long been accustom to when making a new vehicle purchase to the recruiting of college graduates erasing the image of the “used-car salesman” perception.

Southwest KIA Dealership Group with locations in Mesquite, Rockwall, and Dallas created the most excitement at the conference by presenting an idea they have been utilizing with outstanding success for the past couple of years provided by a company named DeliveryMaxx.  “Utilizing DeliveryMaxx services has allowed us to create a forum for our customers to share their great experiences on the web.  Our CSI scores, sales, service, and online reviews have increased dramatically with this program” exclaims James Seale, General Manager of Southwest KIA Mesquite.  “They are like three companies in one because they provide a way for our customers to share their great experiences with the world through a custom review portal that we control at the dealership.  DeliveryMaxx helps us market to potential customers by taking a picture at the time of delivery, and then embeds code and our dealership branding pushing this advertising to all of the friends and family of the customer who just bought a new vehicle.  Because of this, our referrals and online reputation have gone up allowing us to sell more cars.”  With DeliveryMaxx and Southwest KIA’s “Customer First” mentality; the dealership has had unprecedented growth and received numerous awards and recognition for their customer service. 

The Southwest KIA Dealerships continue to stay ahead of their counterparts utilizing new and innovative tools to make their customers feel welcomed.  They have long held the belief that a happy customer becomes a customer for life.  “Decisions on buying a vehicle is no longer about price, but about how much the dealership cares for its customers.  People will share their experience, and utilizing DeliveryMaxx’s program, our customers have helped us win additional buyers.”  For Southwest KIA Dealerships contribution to the roundtable discussion they were awarded recognition for one of the “Best New Ideas” of the session.

“We are honored and very excited that Southwest KIA has been recognized for their contributions to the automotive industry.  Because of their desire to be the dealership of choice; they have been very instrumental in our development of new technology.  James and Steve both suggested that they would love to have their reviews with pictures scrolling across their website.  We just took that idea a little further, and made it possible providing code that they could target market a particular vehicle to customers disseminating the reviews by make and model.  DeliveryMaxx is also about to launch our new smartphone app within 30 days that will allow online reviews and social media marketing happen within minutes of the customer purchasing a vehicle versus 24 hours from the time they made a purchase” explains James Schaefer, Chief Operating Officer and Co-Founder of DeliveryMaxx.

In addition to collecting reviews, marketing great experiences of happy customers; DeliveryMaxx also writes unlimited blogs, post special events, and participates in event marketing with the North Texas dealerships.

“Southwest KIA has been as helpful to us as we have been to them.  They are great at what they do, and the people they have are some of the best in the industry.  DeliveryMaxx just provides the technology, service, and platform that make it possible for the Southwest KIA story to be told” says Josh Deaton, Chief Executive Officer and Co-Founder of DeliveryMaxx.

Southwest KIA Dallas, Southwest KIA of Rockwall, and Southwest KIA of Mesquite are prime examples of growth within the North Texas automotive market.  This group of family owned dealerships expanded from a single point in 2001 into five stores throughout Texas in less than ten years. The Southwest Dealer Group is currently ranked well within the top 125 highest volume selling automotive groups in the United States by Automotive News.

Longest Family Owned Chevrolet Dealership Selects DeliveryMaxx to provide Social Media Marketing and Online Reputation Management

Jupiter Chevrolet practices what they preach when they state “their customers are like family.”  They should know.  The Garland dealership has been owned and operated by the same family for over 85 years providing great service and the highest quality Chevrolet new and pre-owned vehicles to Dallas/Fort Worth customers.

In September 1925 Ben C. Jackson, grandfather of Karen Matetich’s, opened the doors as Jackson-Olinger Chevrolet which was located just off the square in downtown Garland, Texas.  In 1937, Jackson bought out Mr. Olinger and the dealership became known as Jackson Chevrolet.

By 1950, Elmer Newman (Mrs. Matetich's father) joined Mr. Jackson in the family business, and in 1956, the company moved to a new location on Garland Road expanding to a 40,000 square feet facility.  In February of 1977, Mike Matetich Sr. came on board and moved the dealership to Jupiter Chevrolet’s present building.

Through the years, other family members joined the team.  Mike Matetich Jr. came on board in June of 1994 and is now the General Manager.  Ashley Bradford, (Mike Matetich SR.'s daughter) joined the family business in February of 1999 as Jupiter Chevrolet’s Public Relations Manager, and Billy Bradford, (Mr. Matetich's son-in-law) became the Pre-Owned Director.

The Matetich's take an active role every day building strong relationships between their customers and Jupiter Chevrolet.  As a family business, Jupiter Chevrolet understands how important family is, and they also consider all of their very satisfied customers’ part of the family.  The customer comes first and they implement that attitude throughout the entire new vehicle and pre-owned vehicle ownership. 

To increase the effectiveness of communication to their customers; Jupiter Chevrolet has selected DeliveryMaxx to develop a digital media solution for the dealership.  “Our customers will be able to share their experiences before they leave the dealership which will allow us to make sure they are receiving the best experience in car buying a customer could have” states, Ron Ofner, Jupiter Chevrolet’s General Manager.

“To be associated with a dealership that has been a staple of North Texas is very exciting for DeliveryMaxx.  Jupiter Chevrolet has a great story to tell, and we look forward to helping them share that story with the world.” says, Josh Deaton, CEO of DeliveryMaxx.

Jupiter Chevrolet is located at 11611 LBJ Freeway in Garland, Texas.  They can be contacted at 972.271.9900 or by visiting the website at www.jupiterchev.com.

DeliveryMaxx provides a total automotive dealership care program providing their clients with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention strategically initiated to achieve real measurable results.  DeliveryMaxx utilizes their proprietary software and patent pending programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.  For more information on DeliveryMaxx visit www.deliverymaxx.com.

SEARCHING FOR THE RIGHT CAR: HOW TO HELP A SALESPERSON WORK FOR YOU

Most of us approach the process (and boy can it be a process!) of car buying with the same level of enthusiasm we bring to having major surgery.  As stressful as this can sometimes be, it can quickly get even crazier if you ever decide to use it as a “quality” learning experience for your kid or any other first time car buyer who hasn’t yet had the pleasure of experiencing the mental and verbal gymnastics that have become so much a part of the car buying process for so many of us.

Folks, since this little exercise is all about getting the salesperson to work for you, here are some things to keep in mind that will make your next car buying expedition less stressful and more focused and effective for all concerned.  Let’s face it, you’re there in the first place because you’re looking for a car and any dealership worthy of the name would like to earn your business.

There’s a very good reason dealership sales people are frequently called “Sales Consultants”; the conscientious ones are product experts that will answer any questions you may have about their product line.  Not only that, but if they’ve been trained properly, during your initial meeting they will have some key questions for you (hence “Consultants”); this isn’t because they are nosey by nature – they are trying to gather enough information to be of some help to you in your quest for a new chariot.  SO DON’T BE STINGY WITH THE INFO!  The following is a sampling of the kind of information that an astute sales person will find useful in helping you pick out the right vehicle for your needs.  

1. Are you replacing a vehicle?

 

2. How will you be using the vehicle (commuting, business, etc.)? 

3. If commuting, is fuel efficiency or comfort most important to you?

 

4. How important is performance?

 

5. Do you prefer sedans or coupes?

 

6. Light colors or dark colors?

 

7. Is resale value important to you when considering a purchase?

 

8. If applicable, how often do you trade vehicles?

 

9. Once you’ve picked out a vehicle are you planning to finance it?  Does the safety rating of any vehicle you intend to purchase play a part in your decision making process?

 

10. What features would you like the vehicle you ultimately select to have?

The decision to tap into the skills and expertise of a trained professional who earns his or her living by how effectively they help to take the stress out of the car buying process and make it even a little bit fun and exciting ought to rank right next to remembering to buckle-up before heading out to work in the morning!

Notice that I haven’t even mentioned payments yet – why, because until you have picked out a vehicle that will satisfy your needs, pricing really has no need to come up. Any major purchase must certainly satisfy your needs as you have defined them before you even consider whether or not you can afford them. If you’ve made a partner of your sales consultant early in the process then there is less likelihood of a mismatch between “needs” and “wants” when it comes time to see what the new vehicle you’ve fallen in love with will cost.

Best to consider a good sales consultant your very own personal shopper for the time you are visiting the dealer.  Happy hunting!