Showing posts with label best customer service. Show all posts
Showing posts with label best customer service. Show all posts

Friday, October 4, 2013

Primeaux KIA welcomes DeliveryMaxx to the Tulsa Dealership’s Family

Primeaux KIA is a family owned and operated dealership. Henry Primeaux, his wife Jane, and their daughter, Lisa Lotz, are all active in the day-to-day operations of the dealership. Primeaux KIA is a family owned and family run dealership is every sense of the word “family.” Six members of the Primeaux family work at Primeaux KIA from dealer to lot boy and errand runner. After owning several dealerships in the Tulsa area, Henry Primeaux purchased Primeaux KIA in June of 2006. At that time his daughter, Lisa Primeaux Lotz, who was working at one of the other dealerships came to Primeaux KIA as a Business Manager. She quickly took over the day-to-day operations as New Car Sales Manager. Henry’s wife, Jane, works directly with the customers in a Customer Satisfaction role and is the dealership’s liaison with community involvement.  Grandsons known as the Longa Boys, who are in college, work as porters, car washers and errand runners for the dealership.
Primeaux KIA, the family's only dealership, has enabled the Primeaux's to excel at the selling and servicing of KIA vehicles. The dealership is currently renovating the dealership into a beautiful state-of-the-art facility to better serve its customers.  Primeaux KIA has been awarded the K-Dealer award every year since its founding, for outstanding sales, service and customer satisfaction. This coveted KIA Motors America award is only awarded to the most outstanding KIA dealerships.

According to Interbrand, the world’s largest brand consulting agency KIA is one of the Top 100 Best Global Brands.

Recently KIA was named best total cost of ownership brand by Kelly Blue Book while the KIA Soul was honored as a top KIA vehicle.  This past February, Kelley Blue Book’s released its list of the top automotive manufacturers with the lowest average total cost of ownership for the first five years after purchase.  In first place is KIA Motors America.

“At Primeaux KIA we take pride in everything we do from providing outstanding new KIA models to having excellent customer service in all departments.  Our mission is to be the customer’s choice for all KIA services in Oklahoma and we will do whatever it takes to keep our customers 100% satisfied” states Henry Primeaux, Owner of Primeaux KIA.

DeliveryMaxx will help Primeaux KIA communicate with their customers to assure the most pleasant buying experience in the Tulsa and surrounding area.  “Primeaux KIA treats their customers as family, and DeliveryMaxx makes it possible for their customers to share their great experience with the world” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.  “We are honored and look forward to sharing Primeaux KIA’s message with the world because the family has done some great things for the automotive industry and continue to provide phenomenal service to their customers.”

Primeaux KIA is located at 4747 S. Yale Ave in Tulsa, Oklahoma.  The dealership employs highly trained experienced technicians.  Primeaux KIA is very involved in Oklahoma and serves customers in Oklahoma City, Tulsa, Broken Arrow, Norman, Enid, Edmond, and surrounding areas.  For more information on cars, trucks, and suv’s call the dealership at 918.622.3160 or visit the website at

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Sunday, June 16, 2013

DeliveryMaxx partners with Capitol KIA to share Customers Great Experiences

Since 2001, Capitol KIA has carried the torch for customer satisfaction with car buying.  Many companies have made the claim, but Capitol KIA located in Austin, Texas has consistently strived to make customers happy by helping them put them in the car, truck, or suv that is right for them.

With an unprecedented 17 consecutive years of market share growth, KIA Motors is the fastest growing automotive brand in America. Thanks to advances in product quality, design and innovative marketing, KIA is also one of the fastest-growing car companies in the world. In a study conducted by Interbrand, the world's leading brand consultancy agency, Kia is on the "Top 100 Best Global Brands" list.

Capitol KIA has been Texas number one KIA dealership in total KIA’s sold for over a decade.  This type of great reputation doesn’t happen by accident.  “We have a job to do, and that is to listen to our customers and help them leave with the vehicle that is right for their needs” states Jason Thompson, General Sales Manager of Capitol KIA.  Capitol KIA doesn’t just talk the talk, but they walk the walk too.

From the moment guest arrive at the dealership, a representative greets them with a smile, opens the car door for their guest, and helpfully guides them where they would like to go.  All of the sales associates build a true relationship with their clients, and management goes the extra mile to assure all of the needs are met.

Not only does the dealership excel in superior customer service, but they also are located conveniently in Austin, Texas serving all of Central Texas including Round rock, Sunset Valley, Georgetown, San Marcos, and Balcones.   The state-of-the-art service center boast highly trained expert certified technicians and parts specialist.  When customers make the decision to purchase or lease a vehicle they are guided through the best options for financing by the most knowledgeable finance staff in all of Texas.

A customer will feel like family after one visit to Capitol KIA, and Capitol KIA looks forward to adding to their ever growing family of customers.  “It gives everyone in the dealership great pleasure when we sell or service our customers’ vehicles because we know our customers have many choices of dealerships to buy from.  We are honored when our customers choose us, and don’t take that lightly” adds Thompson.

Capitol KIA has chosen to partner with DeliveryMaxx, an innovative digital solutions provider, to help share customers experience with the world.  DeliveryMaxx has provided a review application for every customer to be able to express exactly how they were made to feel while working with the dealership’s team.  “With DeliveryMaxx, we will be able to assure that our clients are completely taken care of 100% of the time” says Thompson.

To become a happy customer and experience a great car buying opportunity, visit Capitol KIA located at 13573 U.S. Hwy 183 N. in Austin, Texas.  All of the new and pre-owned vehicles can be viewed by visiting or calling 512.583.1900.

Wednesday, May 22, 2013

Longest Family Owned Chevrolet Dealership Selects DeliveryMaxx to provide Social Media Marketing and Online Reputation Management

Jupiter Chevrolet practices what they preach when they state “their customers are like family.”  They should know.  The Garland dealership has been owned and operated by the same family for over 85 years providing great service and the highest quality Chevrolet new and pre-owned vehicles to Dallas/Fort Worth customers.

In September 1925 Ben C. Jackson, grandfather of Karen Matetich’s, opened the doors as Jackson-Olinger Chevrolet which was located just off the square in downtown Garland, Texas.  In 1937, Jackson bought out Mr. Olinger and the dealership became known as Jackson Chevrolet.

By 1950, Elmer Newman (Mrs. Matetich's father) joined Mr. Jackson in the family business, and in 1956, the company moved to a new location on Garland Road expanding to a 40,000 square feet facility.  In February of 1977, Mike Matetich Sr. came on board and moved the dealership to Jupiter Chevrolet’s present building.
Through the years, other family members joined the team.  Mike Matetich Jr. came on board in June of 1994 and is now the General Manager.  Ashley Bradford, (Mike Matetich SR.'s daughter) joined the family business in February of 1999 as Jupiter Chevrolet’s Public Relations Manager, and Billy Bradford, (Mr. Matetich's son-in-law) became the Pre-Owned Director.

The Matetich's take an active role every day building strong relationships between their customers and Jupiter Chevrolet.  As a family business, Jupiter Chevrolet understands how important family is, and they also consider all of their very satisfied customers’ part of the family.  The customer comes first and they implement that attitude throughout the entire new vehicle and pre-owned vehicle ownership. 

To increase the effectiveness of communication to their customers; Jupiter Chevrolet has selected DeliveryMaxx to develop a digital media solution for the dealership.  “Our customers will be able to share their experiences before they leave the dealership which will allow us to make sure they are receiving the best experience in car buying a customer could have” states, Ron Ofner, Jupiter Chevrolet’s General Manager.

“To be associated with a dealership that has been a staple of North Texas is very exciting for DeliveryMaxx.  Jupiter Chevrolet has a great story to tell, and we look forward to helping them share that story with the world.” says, Josh Deaton, CEO of DeliveryMaxx.

Jupiter Chevrolet is located at 11611 LBJ Freeway in Garland, Texas.  They can be contacted at 972.271.9900 or by visiting the website at

DeliveryMaxx provides a total automotive dealership care program providing their clients with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention strategically initiated to achieve real measurable results.  DeliveryMaxx utilizes their proprietary software and patent pending programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.  For more information on DeliveryMaxx visit