Showing posts with label Customer Satisfaction. Show all posts
Showing posts with label Customer Satisfaction. Show all posts

Friday, October 4, 2013

Primeaux KIA welcomes DeliveryMaxx to the Tulsa Dealership’s Family

Primeaux KIA is a family owned and operated dealership. Henry Primeaux, his wife Jane, and their daughter, Lisa Lotz, are all active in the day-to-day operations of the dealership. Primeaux KIA is a family owned and family run dealership is every sense of the word “family.” Six members of the Primeaux family work at Primeaux KIA from dealer to lot boy and errand runner. After owning several dealerships in the Tulsa area, Henry Primeaux purchased Primeaux KIA in June of 2006. At that time his daughter, Lisa Primeaux Lotz, who was working at one of the other dealerships came to Primeaux KIA as a Business Manager. She quickly took over the day-to-day operations as New Car Sales Manager. Henry’s wife, Jane, works directly with the customers in a Customer Satisfaction role and is the dealership’s liaison with community involvement.  Grandsons known as the Longa Boys, who are in college, work as porters, car washers and errand runners for the dealership.
Primeaux KIA, the family's only dealership, has enabled the Primeaux's to excel at the selling and servicing of KIA vehicles. The dealership is currently renovating the dealership into a beautiful state-of-the-art facility to better serve its customers.  Primeaux KIA has been awarded the K-Dealer award every year since its founding, for outstanding sales, service and customer satisfaction. This coveted KIA Motors America award is only awarded to the most outstanding KIA dealerships.

According to Interbrand, the world’s largest brand consulting agency KIA is one of the Top 100 Best Global Brands.

Recently KIA was named best total cost of ownership brand by Kelly Blue Book while the KIA Soul was honored as a top KIA vehicle.  This past February, Kelley Blue Book’s kbb.com released its list of the top automotive manufacturers with the lowest average total cost of ownership for the first five years after purchase.  In first place is KIA Motors America.

“At Primeaux KIA we take pride in everything we do from providing outstanding new KIA models to having excellent customer service in all departments.  Our mission is to be the customer’s choice for all KIA services in Oklahoma and we will do whatever it takes to keep our customers 100% satisfied” states Henry Primeaux, Owner of Primeaux KIA.

DeliveryMaxx will help Primeaux KIA communicate with their customers to assure the most pleasant buying experience in the Tulsa and surrounding area.  “Primeaux KIA treats their customers as family, and DeliveryMaxx makes it possible for their customers to share their great experience with the world” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.  “We are honored and look forward to sharing Primeaux KIA’s message with the world because the family has done some great things for the automotive industry and continue to provide phenomenal service to their customers.”

Primeaux KIA is located at 4747 S. Yale Ave in Tulsa, Oklahoma.  The dealership employs highly trained experienced technicians.  Primeaux KIA is very involved in Oklahoma and serves customers in Oklahoma City, Tulsa, Broken Arrow, Norman, Enid, Edmond, and surrounding areas.  For more information on cars, trucks, and suv’s call the dealership at 918.622.3160 or visit the website at http://www.primeauxkia.com.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Monday, September 30, 2013

DeliveryMaxx Partners with Top Texas BBQ Restaurant providing Digital Solutions

DeliveryMaxx has been very instrumental helping automotive dealerships across the country creating strong social media and online reputation programs.  With their innovative approach and patent pending technology, DeliveryMaxx’s clients quickly experienced increase in sales, customer satisfaction (CSI Scores), and service revenue.  DeliveryMaxx made it very easy for customers to share their experience with all of their friends and family they had when purchasing a new vehicle.

Social media seems to be everywhere these days. Facebook alone has surpassed one billion users, not to mention the 554 million on Twitter and Pinterest becoming the 3rd largest URL in the world. So, if you want your customers to find your website, you need to have a presence on social media. It was only a matter of time before DeliveryMaxx ventured into the food and beverage industry helping with their digital needs.

Randy White’s Hall of Fame BBQ & Grill has chosen DeliveryMaxx to provide a program that combines social media marketing and online reputation management into a strategic digital marketing solution to help continue the famous barbeque restaurant’s growth.

DeliveryMaxx has made it easy to integrate social media with business’s websites, so that online “fans” turn into real-world sales.  “Online reviews can make or break a restaurant business, and with DeliveryMaxx our customers will be able to share how great our barbeque is with ease” says, Tracy Hutchins, Owner & Operator of Randy White’s Hall of Fame BBQ.

The next step was to partner with a restaurant that had a great story to tell.  “Hutchins Barbeque has been personal favorite of mine for a long time, and their business is the type of business any community would be proud to support” states, CEO & Co-Founder of DeliveryMaxx, Josh Deaton.  We are fortunate to show how the DeliveryMaxx program will integrate seamlessly with Randy White’s Hall of Fame BBQ.  Tracy Hutchins and his wife Nicole have carried on Mr. Hutchins famous recipe and house it under one of the most famous Dallas Cowboys defensive players of all-time name.  This is a great locally owned restaurant, with a huge marquee name attached to it” adds, James Schaefer, COO  & Co-Founder of DeliveryMaxx.  

In 1978 Roy Hutchins opened a 900 square foot roadside smokehouse on HWY 380 in Princeton, Texas near McKinney. It was called Roy’s Smokehouse. With Roy and his wife’s hard work and passion for making great BBQ they were able to make a great name for themselves in the McKinney area.

In 1991 the demand for Roy’s BBQ was growing rapidly and they were able to expand into a much larger space in McKinney.  What also grew in the Hutchins household were 3 sons who were ready to carry on the family tradition of delivering great BBQ to hungry Texans that came to the restaurant.  Next thing you know there was another restaurant that opened under the name of Hutchins BBQ and Catfish. This move proved once again that Hutchins BBQ was making a great name for itself.

The next Hutchins BBQ opened in Frisco Texas in 1994. Little did they know but a frequent customer over the years Hall of fame Dallas Cowboy Randy White loved their BBQ so much that he not only became great friends of the family but in 2001 he agreed to let the Hutchins change the name to Randy White’s (Hall of Fame BBQ) since then the BBQ continues to get better and the business continues to grow.  Tracy and Nicole Hutchins continue to own and operate the Frisco location with marketing consultation form Randy White at the corner of Preston and Main. Randy along with several other past and present Dallas Cowboys continue to come in on a daily basis, visit with customers, and enjoy great BBQ. 

Randy played for the Dallas Cowboys his entire professional football career. He was born and raised in Pennsylvania and played college football for the University of Maryland.

Randy White won the Outland Trophy, Lombardi Award, ACC player of the year and All American College Awards (1974).  He was the number 1 draft pick in 1975 and was chosen by the Dallas Cowboys to play Defensive Tackle.  In 14 seasons he only missed one game.  White was a 9 time Pro Bowl Selection, 8 time All-Pro, Co-MVP of Super Bowl XII, 1978 NFC Defensive Player of the Year,  and 1982 NFL Defensive Lineman of the Year.  His Dallas Cowboys teams won a Super Bowl Trophy (XII), 3 NFC Titles, and 5 Divisional Titles.  In 1994, White was inducted into the Dallas Cowboys Ring of Honor and the Pro Football Hall of Fame.  He is considered one of the greatest defensive players ever to step on a football field.

Randy White’s Hall of Fame BBQ & Grill is located at 9225 Preston Rd in Frisco, Texas just north of Dallas, Texas.  They serve the best Texas Barbeque Sunday thru Thursday from 11 AM to 9 PM and 11 AM to 10 PM on Friday and Saturdays.  For more information on catering and special events information can be found by calling 972.377.0540 or http://www.randywhitesbbq.com.


Wednesday, December 26, 2012

Crossroads Chevrolet Cadillac brings Class and Luxury to the World with DeliveryMaxx

At Crossroads Chevrolet Cadillac in Joplin, Missouri, customer service is the number one priority.
Managing Partner Paul White says, “Some Cadillac and Chevy dealers in are in business only to turn a profit.  We’re here for our customers, whether it is showing you the car of your dreams or maintaining their current vehicle.  We are all about our customer because they are the entire reason we are in the business.  Our mission is to meet every customer need in every way possible”

Customer service means making the car buying experience as easy and enjoyable as possible, and with a new partnership with DeliveryMaxx the world will be able to take advantage of this commitment.  DeliveryMaxx has a patented program that helps dealerships obtain published positive reviews, strong company branding, outstanding search engine optimization, accurate local searches engines, and a customer loyalty program unlike anything the automotive industry has ever seen.  “It is a total dealership customer care program” that will help the dealerships customers return to the dealership time after time for years beyond the initial sale because they feel valued.  DeliveryMaxx has developed a program that turns happy customers into virtual social media billboards for the world to see.

“We are happy to have Crossroads Chevrolet Cadillac part of our network of family owned dealerships.  This dealership is the epitome of class and truly puts their customers first” states Josh Deaton, CEO of DeliveryMaxx.

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Crossroads Chevrolet Cadillac has a strong and committed sales staff with many years of experience satisfying our customers’ needs. Their new and used vehicle inventory is unmatched in the four-state area of Arkansas, Oklahoma, Kansas, and Missouri.  They specialize in offering great prices with rebates and incentives as well as experts in service and parts to help all of their customers keep their vehicles in great shape for years of enjoyment.

Crossroads Chevrolet Cadillac in Joplin, Missouri proudly serves Rogers, AR; Fayetteville, AR; Joplin, MO; Pittsburg, KS; Miami, OK; and surrounding cities. They help customers from Webb City, Carl Junction, Carthage, Neosho, Baxter Springs, Columbus, Pittsburg, Bella Vista, Bentonville and Fayetteville, with their Chevrolet and Cadillac needs, and we look forward to helping new clients all over the United States.

Crossroads Chevrolet Cadillac is located at 4630 East 32nd, Joplin, Missouri and boast highly trained experienced technicians, and their entire auto parts possess the highest quality coming from the best manufacturers.  The lobby is comfortable with amenities allow any customer to relax during their visit.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Saturday, December 15, 2012

Monroeville KIA Mazda Selects DeliveryMaxx to provide Customer Loyalty & Retention Program

Monroeville KIA Mazda in Monroeville, Pennsylvania selected DeliveryMaxx to allow the world to see how great they treat their customers.  According to Interbrand, the world’s largest brand consulting agency KIA is one of the Top 100 Best Global Brands.

Recently KIA was named best total cost of ownership brand by Kelly Blue Book while the 2012 KIA Soul was honored as a top KIA vehicle.  This past February, Kelley Blue Book’s kbb.com released its list of the top automotive manufacturers with the lowest average total cost of ownership for the first five years after purchase.  In first place is KIA Motors America.

“At Monroeville KIA we take pride in everything we do from providing outstanding new KIA models to having excellent customer service in all departments.  Our mission is to be the customer’s choice for all KIA services in Pennsylvania and will do whatever it takes to keep our customers 100% satisfied” states Mike Pampena, General Manager of Monroeville KIA.

Monroeville_kia_mazda

DeliveryMaxx will help Monroeville KIA communicate with their customers to assure the most pleasant buying experience in the Monroeville including the Pittsburgh area.  “Monroeville KIA treats their customers as family, and DeliveryMaxx makes it possible for their customers to share their great experience with the world” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Monroeville KIA Mazda is located at 3651 William Penn Highway in Monroeville, Pennsylvania.  The dealership employs highly trained experienced technicians.  Monroeville KIA is centrally located serving all of Monroeville, Trafford, Turtle Creek, Murrysville, and Pittsburgh friends.
 
DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Friday, December 14, 2012

Monroeville Chrysler Jeep chooses DeliveryMaxx to Share Outstanding Customer Service with the World

Putting customers in the perfect vehicle that meets their needs is a high priority for Monroeville Chrysler Jeep.  Customer satisfaction and dealership loyalty is what the company strives for 100% of the time. Not only will Monroeville Chrysler Jeep’s exceptional sales staff take the time to match a customer’s needs with an award winning automobile, they will stay in communication with the customer long after the sale.

Monroeville Chrysler Jeep has partnered with DeliveryMaxx to provide their automotive customers with an exceptional follow up program that will assure the lines of communication are always open.  DeliveryMaxx will be providing social media marketing, online reputation management, search engine optimization designed to create a strong customer loyalty program that will keep customers coming back to the dealership time after time.  “We want to be the choice of all of our clients and their families for all of their automotive needs.  Whether it be service, new vehicle purchase, pre-owned vehicle purchase, or just a cup of coffee and taking a look at the new models that have just come in; we love providing a great experience” says Blancy Mitchell, General Manager of Monroeville Chrysler Jeep.

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Monroeville Chrysler Jeep Certified as A Top 10 Women-Drivers Friendly Dealership

Monroeville Chrysler Jeep is family owned and operated with new and used Chrysler and Jeep vehicles in the Pittsburgh area.  Quality Automobiles and excellent customer service is what their customers will receive during their visit to the dealership.   Customers come from all over Pennsylvania including Pittsburgh, Universal, , Penn Hills, and North Versailles just to find their perfect vehicle.

Josh Deaton, Chief Operating Officer of DeliveryMaxx states, “Monroeville Chrysler Jeep is the perfect automotive dealership to add to our family of clients.  Not only do they have a world class line of vehicles, but they also truly care for each of their customers”.

Monroeville Chrysler Jeep is centrally located in Monroeville just outside of Pittsburgh at 3721 William Penn Highway, Monroeville, Pennsylvania.  The dealership employs highly trained experienced technicians and friendly sales representatives to meet all of their customers’ needs.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Saturday, November 10, 2012

Absolute Hyundai and DeliveryMaxx join Forces to Provide Best Automotive Customer Experience

DeliveryMaxx will be providing social media marketing, online reputation management, search engine optimization designed to create a strong customer loyalty program that will keep customers coming back to the dealership time after time



- Nov 10, 2012 -

Putting customers in the perfect vehicle that meets their needs is a high priority for Absolute Hyundai. Customer satisfaction and dealership loyalty what company strives for 100% of the time. Not only will Absolute Hyundai’s exceptional sales staff take the time to match a customer’s needs with an award winning automobile, they will stay in communication with the customer long after the sale.

Absolute Hyundai has partnered with DeliveryMaxx to provide their automotive customers with an exceptional follow up program that will assure the lines of communication are always open. DeliveryMaxx will be providing social media marketing, online reputation management, search engine optimization designed to create a strong customer loyalty program that will keep customers coming back to the dealership time after time. “We want to be the choice of all of our clients and their families for all of their automotive needs. Whether it be service, new vehicle purchase, pre-owned vehicle purchase, or just a cup of coffee and taking a look at the new models that have just come in; we love providing a great experience” says Ray Monk, General Manager and Principle Owner of Absolute Hyundai.

Absolute Hyundai is a family owned and operated New and Used Hyundai dealer in Mesquite, Texas. Quality Automobiles and excellent customer service is what their customers will receive during their visit to the dealership. Customers come from all over Dallas including Sunnyvale, Sachse, and Richardson just to find their perfect vehicle.

Josh Deaton, Chief Operating Officer of DeliveryMaxx states, “Absolute Hyundai is the perfect automotive dealership to add to our family of clients. Not only do they have a world class line of vehicles, but they also truly care for each of their customers”.

Absolute Hyundai is centrally located in the Dallas/Ft. Worth metro area at 16230 Lyndon B Johnson Freeway, Mesquite, Texas. The dealership employs highly trained experienced technicians and friendly sales representatives to meet all of their customers’ needs.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention. They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Tuesday, November 6, 2012

Dodge City of McKinney Teams up with DeliveryMaxx

Dodge City of McKinney Teams up with DeliveryMaxx
to Share a Story of Commitment to Service

"The dealership (Dodge City of McKinney) makes me feel like I am visiting my favorite uncle” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Nov 06, 2012 -


Dodge City of McKinney www.dodgecityofmckinney.net (http://www.dodgecityofmckinney.net) just north of Dallas, Texas selected DeliveryMaxx to share its message to the world about how they are providing consumers with a series of revamped cars and trucks that are truly second to none and customer service that will make you feel like family.

Not only does Dodge City carry an outstanding line of vehicles, but their primary concern is the satisfaction of their customers and well-being of their customers.

“When our customer and their family drive from our dealership in their new purchased vehicle, we think about where they will travel. We want to make sure that every vehicle we sell is the right vehicle for our family of customers” states Jim Proctor, General Manager of Dodge City of McKinney.

DeliveryMaxx will help Dodge City communicate with their customers to assure the most pleasant buying experience in the Dallas area. “Recently, I read how Dodge City of McKinney will grant the first wish for the North Texas Chapter of Make-A-Wish Foundation in 2013, and I thought to myself this would be a great company to partner with because they truly care about their community. This also transcends to the way they treat every visitor at the dealership. The dealership makes me feel like I am visiting my favorite uncle” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Dodge City of McKinney is located at 700 S. Central Expressway, McKinney, Texas. The dealership is a major supporter in the Dallas/Ft. Worth community. Their sales staff has many years of experience satisfying their customers’ needs, and their service center is complete with highly trained technicians.

DeliveryMaxx www.deliverymaxx.com provides a total automotive dealership care program providing their clients with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention strategically initiated to achieve real measurable results. DeliveryMaxx utilizes their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

 

Wednesday, September 5, 2012

DeliveryMaxx Produces New Customer Video for Southwest Kia Mesquite

As part of our Images of Success Program we include a short video for our clients that can but played in the dealership. People always feel good when they see themselves on the WideScreen.

The typical dealership spends millions in advertisement for that “one-time sale.” Why not make an investment in the customer, so the customer will invest in the dealership?

DeliveryMaxx utilizes modern innovations, cross-talking technology, and traditional techniques to allow the customer to show off their new purchase while providing a positive published review of their experience to the world.

Imagine - the power of your customers sharing positive reviews through the world-wide web with their friends and family about the great sales and service your dealership provided to them before leaving the dealership.

Envision - the positive impact to your customer retention, increased sales, and higher CSI by simply providing high quality sales and service and allowing your customers to do what they do best- that is, telling others how much they appreciated the way they were treated and how they got the best price on a great product or service at your establishment

Realize - the scope of this technology along a vast horizon of possibilities for a fraction of the cost of what traditional forms of media and advertising saturation used to cost your store but with limited success.

This is how the Deliverymaxx Images of Success program helps our customers see certain and immediate measurable results. There is no better way to increase referrals and repeat business than this because your customers are doing the advertising for you through their own positive expressions! The internet, social media, blogs, and web-based communities have given ”word of mouth” a whole new meaning; Deliverymaxx will help you harness that momentum.

 

Thursday, August 23, 2012

Successful Companies Help Our Community

 “A successful company creates jobs, jumpstarts the economy, and allows all of us to pursue the American Dream” states James Schaefer, Chief Operating Officer of DeliveryMaxx.

Schaefer explains, “The facts are simple.  A small business that was developed, and financed with our own resources has led to jobs for 15 employees and the opportunity to spend their income on goods and services that employ others as well.  As our company grows, so do opportunities for others.”  “It is the ‘multiplicity effect’.  It is not about the haves and have-nots!  It is about opportunities created for all.  Small business owners take personal risk after identifying advantages, perceived or otherwise, and if successful provide jobs, family vacations, medical care, and educational opportunities for future generations.  If a father or mother is able to bring home income they are able to provide these things for their children.” Schaefer points out during one of his Small Business Summits.

The Declaration of Independence, one of our nation’s foundational documents, states in simple eloquence a philosophy of government which is profound, viable, and Biblically correct.  In the words of the Declaration written by President Thomas Jefferson,

We hold these truths to be self–evident,
That all men are created equal,
That they are endowed by their Creator
with certain unalienable Rights,
That among these are Life, Liberty and the pursuit of Happiness.–
That to secure these rights, Governments are instituted among Men,

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The constitution states that we all have the right to pursue “Life, Liberty, and Happiness”.  It does not guarantee us “Life, Liberty, and happiness.”  So why are businesses, no matter the size, made to look like evil empires by some media outlets?  Why do some politicians stir up emotions of some that they are entitled to these rights?  The word “Pursue” is left out of this argument all too often, and that has created a “fundamental war” between the “haves” and “have-nots”.

Mr. Schaefer gleams about the business partner he found in Co-Founder, Josh Deaton.  Mr. Deaton has taken on the role of Chief Executive Officer for DeliveryMaxx.  Mr. Deaton’s story is a story like many other great American business owners.

Josh grew up very poor in the small town of Anna, Texas.  He lived in a trailer home most of his life with his mother and various step-fathers.  His mother was married five separate times, and his birth father spent many years in federal prison.  Deaton was determined to pursue a different life, and break the chains of poverty.

While in high school, Josh would wake up early in the morning and sit in the middle of the field taking site of Doves that would fly into the sites of his shotgun.  If successful, he would provide dinner for him and his family.  Once he saw the bus kicking up the dust from the gravel road about two miles out, he would place the gun back in the house grabbing his school supplies for a nine hour day of learning and athletics.  He was a star athlete in basketball and football, but Anna High School was too small for any major college to take notice of him.

When it was too dark to see, Josh resorted to fishing in the dark at a nearby pond or lake to continue providing food for his family.  All odds were against Josh.  His mother was on disability.  His Father was in prison.  His step-fathers were drunks, abusive, or both.  Mr. Deaton’s, step-grandfather and uncle was a positive role model for him.  They both were accustoming to working hard and instilled those values into Josh.  At the end of high school, Mr. Deaton joined the United States Marine Corp which he considered an honor to serve his country.

Mr. Deaton’s leadership qualities were quickly noticed by the Corp where he became a Guide and ran his Platoon during training. Deaton was honored as the top in his class with the highest rifle and pistol scores in the division. He quickly rose to the rank of Corporal where he led his platoon as Platoon Guide. Mr. Deaton then was asked to try out for the C.Q.B. (Close Quarters Battalion) where he was honored to train with the FBI to protect National Security.

 

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Josh Deaton (with gun ready), Squad Leader taking a break with his men before next engagement

However, adversity struck Josh’s family again when he learned that his mother had suffered a severe debilitating back injury in an automotive injury, and was unable to provide for the family.  Mr. Deaton was given an Honorable Discharge from the military and came back home to provide for his family.

Without much formal education, despite having an IQ of 144, Mr. Deaton learned masonry and other manual skills resulting in laying tile in many upscale homes.  Josh was able to see some of the finer things in life, and knew that he wanted to provide those things for his family.
After purchasing a vehicle from a dealership in the Dallas, Texas area, he inquired about working as a sales person.  He knew that with a lot of hours, hard work, and the mindset for treating customers’ right, he would be successful in the automotive industry.

Deaton’s outstanding automotive knowledge and managerial achievements have been honored by industry and business leaders, including one of the largest publicly traded automotive companies in the world, Sonic Automotive. Deaton was named “Best of the Best” in 2005 as their highest valued and most respected Manager in the organization. 
 
Deaton worked at Lute Riley Honda, one of Sonic Automotive’s premiere dealerships. He held just about every position including consecutive “Salesman of the Month”, Top grossing Business Manager, Top Grossing Sales Manager and voted “Best of the Best” as the New Car Director. While in-charge, Deaton implemented a unique process that increased revenue, CSI scores and Sales, putting Lute Riley Honda at the top of the charts. In doing so, Lute Riley Honda won 2 consecutive Presidential Awards which are only awarded to the top dealerships for Honda. This is the equivalent to winning the Super Bowl and to do it two years in a row is a top feat in itself.

During his time at Lute Riley Honda, Mr. Deaton hired, trained and motivated a staff of 76 people. Within 2 months Lute Riley Honda rose from the number 6 to the number 1 volume dealership in the state of Texas. Within 6 months of Mr. Deaton’s leadership, Lute Riley Honda ranked within the Top 10 highest volume dealerships in the United States. Lute Riley Honda profits were the highest in the company’s history along with a system to put Lute Riley Honda in the top 5% of the 1000 Honda dealerships in the Nation for customer satisfaction. Because of this exceptional achievement, Lute Riley Honda was awarded the President’s Award 2 years in a row. This award is given to the elite dealerships that rank in the top 10% nationally for their high customer service scores compared to all of the Honda dealerships nationally.

Mr. Deaton was named “The Best of The Best” by Sonic Automotive. Sonic Automotive (SAH) is recognized worldwide as the leader in the automotive industry. Their organization owns more than 120 new- and used-vehicle dealerships and 25 collision repair centers in 15 states. Lute Riley Honda was Sonic Automotive top performing store under Mr. Deaton’s leadership.

Deaton loves a challenge and wanted to see if he could do the same thing at other dealerships. He was offered the position of New Car Director at David McDavid Honda of Frisco. His first month at the helm,  the dealership went from ranking number 15-25 in volume to number one in the State of Texas, beating Lute Riley Honda and at the same time winning the prestigious Presidents Award again.  Soon the dealership was ranking in the top 5 highest volume dealerships in the United States.

Deaton has always been the leader in the industry. As a General Sales Manager Acura in Phoenix Arizona, he implemented many new strategies and processes that many dealerships

follow to this day.

During his time in the automotive dealership world, Josh was able to invest most of his earnings into startup companies giving yielding him capital to pursue the dream of owning his own company.

Josh now brings the same leadership and vision, which made him successful at the dealership level, to DeliveryMaxx, providing outstanding services to the entire automotive world. DeliveryMaxx provides dealers with cutting edge technology that ensures that the dealership is getting maximum exposure and creating a long lasting bond with their customers. This will keep them as customers of the dealership for life!

Before DeliveryMaxx was born, Mr. Deaton was an investor in an International Marketing Company that James Schaefer was a Senior Level Executive.  James’s story took a little different path than Josh’s, but was based on many of the same life learning lessons.He was the son of a German Immigrant, who had come to the United States just after World War II.  Mr. Schaefer’s father’s family had lost everything in the war including a private college in Cologne, Germany.   Mr. Schaefer’s father had grown up in a very similar situation that Josh had grown up.  “I think that is why Josh and I get along so well.  I can relate to Josh, because that is how my father grew up” Mr. Schaefer often tells business associates.  His father did not have anything given to him in life having to work road construction in Houston, Texas throughout high school.  “His best clothes were a pair of jeans without holes in them and a white t-shirt that was not dirty.”  James’ father earned a football scholarship to Stephen F. Austin State University after playing high school football for one of the famous Coach Bear Bryant’s Junction Boys, Coach Bobby Marks.  His father turned to a life of education, coaching, and ministry to help young people plan and pursue their dreams.  However, a life of service to others did not provide the riches Mr. Schaefer desired in his youth. 

One day while helping his father dig a drainage ditch he answered to his father’s demand of learning manual trades that, “I plan to make enough money that I don’t have to do this for a living!”  Mr. Schaefer always knew he would become an entrepreneur.  In the ninth grade, he secured many lawns with a reality company and employed several of his high school classmates to help him maintain this business.  His knack for understanding simple economics led him to open up one of several businesses that revolved around customer service and advertising.

After becoming a 1996 graduate of Stephen F. Austin State University with a major in Political Science and Minor in Business Mr. Schaefer has been employed with Universal Technical Institute (UTI), Alta Colleges, and Combustion Media.  He has started four companies in addition to being a Co-Founder of DeliveryMaxx.

Universal Technical Institute is the leading provider of Technical Training in the fields of Automotive, Diesel, and Collision Repair.  UTI has entered into partnerships with NASCAR, Mercedes Benz, Audi, Porsche, Ford, Toyota, Lexus, International Trucks, Volvo, Nissan, and Volkswagen.  They have a sales force of 270 representatives responsible for the growth (enrollments) of UTI.
 
During his tenure with UTI Mr. Schaefer has served as a Field Sales Representative, Change Leader, and Regional Sales Director and as a result has acquired experience in sales, management, training, public relations, marketing, human resources, and an understanding of the vocational need in America.  He received many awards year after year as one of the top representative, and when in management his team of representatives became one of the top teams in the organization.  His last position with UTI was as a Regional Admissions Director.

 

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(Left to Right)In 1999 pictured is James Schaefer, UTI Director; Richard Younker, Park Place Porsche; Patrick Stanberry, BMW of Dallas; Tim Minor, Sewell Lexus are all former students of Mr. Schaefer.  They are living the American Dream.

After leaving UTI, Mr. Schaefer accepted a position with Alta Colleges as a Regional Director of Admissions quickly becoming a leader within the organization.  Alta Colleges even designed their assessment test for managers after Mr. Schaefer because of his leadership qualities in motivating and turning around underperforming sales teams.  In his short tenure, Mr. Schaefer earned multiple awards and being appointed to the Leadership Counsel.

Alta Colleges is a for profit educational institute specializing in CAD, Graphic Design, and Computer Science.

Alta Colleges offered Mr. Schaefer a Vice President of Sales position, but he declined to embark on a new challenge outside the education industry.  Mr. Schaefer accepted a position as the Vice President of Sales with Combustion Media.  He quickly moved up within the company into the role of Senior Vice President of Sales and Marketing as well as the Secretary of the Board of Directors.  During his tenure with Combustion Media, he led the organization through an unprecedented growth and into the Social Media arena and Professional Sports Marketing.  Through his business negotiations he was involved with some of the world’s business and political leaders such as Steve Forbes, Senator Mitchell, Alexander Muse, Jack Furst, and then Governor Mitt Romney.

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Senator George Mitchel and James Schaefer speak at Leadership Conference in Washington D.C.

Schaefer started his first company at the age of 19 while a sophomore in College selling advertisement to local businesses and giving him a taste of successful entrepreneurship.  Before the internet, Byron Consultants utilized the power of cross marketing to consumers driving business sales.  At 21 he sold Byron Consultants and started Sweet Remembrance with Victoria Bates who later became his wife.  Sweet Remembrance was a catering company which allowed parents to have cakes, birthday, holiday, and exam packages delivered directly to their students who were studying in college.  His key role was to negotiate strategic partnerships which were accomplished by securing Wal-Mart and Stephen F. Austin State University as partners.  Again, the concept was new and innovative during this time.  He capitalized on a need and provided a great service.  In 2007, Mr. Schaefer started CarSch Enterprises and Byron Thomas Holdings which specializes in providing hair products and grooming services for Men.

It was only a matter of time that Mr. Schaefer expanded his portfolio.  Never one to rest on his laurels and his drive for making a difference in the world he co-founded DeliveryMaxx.  With the introduction to Mr. Joshua Deaton’s vision of a customer retention program; he seized the opportunity to help develop what is now called DeliveryMaxx!

When Mr. Deaton and Mr. Schaefer sat down at one of their many late night meetings to discuss the development and future of DeliveryMaxx, they were determined to make the company one of the “Greatest Places to Work”.  They based their decisions off of their life’s experiences, and were determined to overcome adversity and obstacles that they continue to face today.

Starting a new company is difficult.  Starting a company in a billion dollar market and competing against companies with over a hundred million dollars in revenue can seem monumental.  However, both gentlemen rely on their faith, family, and work ethic to climb the mountain of success.

The first decision that the founders of DeliveryMaxx had to make was how they were going to finance the company’s start-up requirements.  They had developed a great concept, but they needed to market this concept into the Automotive Industry.  The choices were to obtain a Small Business Loan, add Investors, or Finance the Business through their Personal Wealth.  The requirements for a small business loan didn’t make sense to the founders.  They would have to secure the loan with their own money.  Mr. Schaefer said, “Why should I pay a bank interest on money that I borrow with the loan being backed up with my money?”  Mr. Deaton stated that the investor option did not make much sense either.  “Why would I want to trade in one boss for another when they do not fully grasp the concept of what we are trying to do?  Investors typically only look at the bottom line and a good business has real people involved.  You cannot create a great place to work looking at only the bottom line.  We would have more control if we financed the business ourselves.”

Therefore DeliveryMaxx was financed 100% by Mr. Deaton and Mr. Schaefer.  This was not done without much sacrificing from both men and their families.  To minimize personal expenses, Mr. Deaton sold his beautiful upscale home taking a hundred thousand dollar loss due to the depressed housing market and moved into a much more modest neighborhood.  They explained to their kids that eating out was a luxury and found ways to make potatoes and rice into a gourmet meal.  Josh talks passionately about the meals he came up with.  “If DeliveryMaxx didn’t work out, I would have a great career as a chef for the middle class and less fortunate.  I should start a cookbook and watch it jump to a best seller!” he states with a chuckle.   James’s kids have learned that luxury’s like ESPN and top cable TV shows would only be able to be viewed from the internet once the recordings were released.  “My kids thought the biggest sacrifice we made was cutting our cable where we only watched a couple of channels together that was part of the $9 a month package” James says with a smile.  Both men who claim that their family is God’s biggest blessing to them turn to more outdoor, church, and school activities to spend quality family time.  “Even when we reach the top of the mountain that we are climbing, we will continue to maintain a balanced and family oriented life.  Of course that mountain will never stop growing because we always loved to be challenged” they both state.

From the beginning, Mr. Deaton and Mr. Schaefer established a mission statement that is still governing the company today.  DeliveryMaxx is committed to quality work and superior customer service in all aspects of our business.


We value our employees and encourage them to make productive suggestions.  We want them to succeed at their job.  One of our visions is to create a Great Place to Work.  This can only be accomplished by placing a high value on every employee and their responsibilities inside and outside the workplace.  DeliveryMaxx’s Core Values are People, Purpose, and Profit.

People make the difference in our company whether they are clients or team members.  Our purpose is to provide perfect service 100% of the time.  By taking care of our people, and providing perfect service, we will earn great profits!

Our mission is to be EVERY Dealerships choice and any other entity to provide innovative tools to help retain customers for life.

That meant allowing employees to have flexible work schedules, and encouragement to put family and public service first.  Furthermore, DeliveryMaxx created a fair wage schedule that allows every employee to be financially rewarded as the company grows.  Each account that is added and all revenue that is earned are shared amongst all active employees.  As the company earns more, so does every employee within the DeliveryMaxx organization.  This concept has empowered every employee at DeliveryMaxx to help make decision that will better serve their clients.

DeliveryMaxx has developed a comprehensive program from a dealerships perspective.  They have done this because over 95% of their employees have spent some part of their careers in the automotive industry, and mostly at the dealership level.  “That’s right, our employees have sold cars, worked the desk, penciled deals, closed the gates, ported cars, bought and sold at the auction, and gone bell to bell weeks at a time.  Our employees have been General Managers, Internet Directors, Sales Managers, Managing Partners, Marketing Directors, Business Development Managers, Human Resource Directors, Service Advisors & Managers, Trainers, and Sales People participating in the automotive industry” Josh says with pride.

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DeliveryMaxx was founded by “Car Guys", creating a more efficient method for successfully completing the sale at the point of delivery.  They have developed a system that effectively increases the positive experience of buying a new vehicle, accurately tracks the process, and generates increased customer retention.  They do this utilizing modern innovations and traditional techniques.  The net result to our dealership family is Increased Sales both repeat, referrals, & new business, Higher CSI Scores, Complete and Total Web Domination of Branding, Real Published Positive Reviews, Additional Revenue for Fixed Operations, and a follow-up data base that assures “Keeping the Customer for Life.”

DeliveryMaxx was formed to help businesses, particularly the automotive industry, an opportunity to show appreciation to their consumers for making these purchases.  DeliveryMaxx creates a Social Media Marketing program (SMM) to publically thank their customers on a daily basis.  Included in this marketing program, DeliveryMaxx is able to increase Search Engine Optimization (SEO) value, Online Reputation Management (ORM), and help businesses acquire positive reviews and branding.  The end result utilizing DeliveryMaxx's Images of Success program is an increase in customer loyalty and satisfaction.  This program is truly a complete comprehensive automotive dealership consumer care program.

For more information about DeliveryMaxx visit www.deliverymaxx.com

 

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DeliveryMaxx captures dealership customers' image at the point of delivery and markets that exciting time to the world helping dealerships create customers for life.

Because DeliveryMaxx has become one of the fastest growing Automotive Service Vendors they have been able to provide jobs for many individuals.  They have created real opportunities for parents to be able to help their kids go to college, buy school supplies, and ability to partake in some form of entertainment.  Thus, the “multiplicity effect” is in full swings.  When these parents pay for school supplies those who make those school supplies and sell them are able to provide for their families.  When DeliveryMaxx employees entertain their families, others are able to continue to provide earning income and increasing their spending.

Small businesses are the foundation of United States Capitalism and are what has made America the leader in the world.  Free-Enterprise allows anyone the right to pursue “life, liberty, and happiness.”

Both Josh and James spend many hours talking with today’s political leaders about obstacles for small business today.

 

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Former President George W. Bush talks with DeliveryMaxx Employees about success

Mr. Deaton, and Mr. Schaefer remain steadfast in helping the economy.  They strongly believe that small businesses have a direct effect on employment rate and consumer confidence. Consumer confidence is an economic indicator which measures the degree of optimism that consumers feel about the overall state of the economy and their personal financial situation. How confident people feel about stability of their incomes determines their spending activity and therefore serves as one of the key indicators for the overall shape of the economy. In essence, if the economy expands causing consumer confidence to be higher, consumers will be making more purchases. On the other hand, if the economy contracts or is in bad shape, confidence is lower, and consumers tend to save more and spend less. A month-to-month diminishing trend in consumer confidence suggests that in the current state of the economy most consumers have a negative outlook on their ability to find and retain good jobs.

 

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James Schaefer speaks with former Dallas Mayor Tom Leppert about importance of small business and the economy during his Senate bid for Texas

Investors, manufacturers, retailers, banks and government agencies use various assessments of consumer confidence in planning their actions. The ability to predict major changes in consumer confidence allows businesses to gauge the willingness of consumers to make new purchases. As a result, businesses can adjust their operations and the government can prepare for changing tax revenue. If confidence is dropping and consumers are expected to reduce their spending, most producers will tend to reduce their production volumes accordingly. For example, if manufacturers anticipate consumers will reduce retail purchases, especially for expensive and durable goods, they will cut down their inventories in advance and may delay investing in new projects and facilities. Similarly, if banks expect consumers to decrease their spending, they will prepare for the reduction in lending activities, such as mortgage applications and credit card use. Builders will plan for the decline in home construction volumes. The government will get ready for the reduction in future tax revenues. On the other hand, if consumer confidence is improving, people are expected to increase their purchases of goods and services. In anticipation of that change, manufacturers can boost production and inventories. Employers can increase hiring rates. Builders can prepare for higher housing construction rates. Banks can plan for a rise in demand for credit products. Government can expect improved tax revenues based on the increase in consumer spending.

How important are small businesses to the U.S. economy?

Small firms:


•Represent 99.7 percent of all employer firms.
•Employ about half of all private sector employees.
•Pay more than 45 percent of total U.S. private payroll.
•Have generated 60 to 80 percent of net new jobs annually over the last decade.
•Create more than half of nonfarm private gross domestic product (GDP).
•Supplied 22.8 percent of the total value of federal prime contracts in FY 2006.
•Hire 40 percent of high tech workers (such as scientists, engineers, and computer workers).
•Are 52 percent home-based and 2 percent franchises.
•Made up 97 percent of all identified exporters and pro­duced 28.6 percent of the known export value in FY 2004.
•Small innovative firms produce 13 times more patents per employee than large patenting firms, and their patents are twice as likely as large firm patents to be among the one percent most cited.

Source: U.S. Dept. of Commerce, Bureau of the Census; Advocacy-funded research by Kathryn Kobe, Economic Consulting Services, LLC, 2007, Federal Procurement Data System ; Advocacy-funded research by CHI Research, 2003, U.S. Dept. of Labor, Bureau of Labor Statistics, Current Population Survey; U.S. Dept. of Commerce, International Trade Administration.

 

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Josh Deaton with Congressman Ralph Hall during Small Business Summit

How many new jobs do small firms create?

Over the past decade, small businesses created 60 to 80 percent of the net new jobs. In the most recent year with data (2004), small firms accounted for all of the net new jobs.

Firms with fewer than 500 employees had a net gain of 1.86 million new jobs. Large firms with 500 or more employees lost more jobs than they created, for a net loss of 181,122 jobs.

Source: U.S. Dept. of Commerce, Bureau of the Census information on employment dynamics by firm size from 1989 to 2004.

DeliveryMaxx pledges to conduct business ethically, provide opportunities for motivated individuals who desire to make a difference in the world, and create a great place to work. DeliveryMaxx will continue to provide a great service to companies that wish to grow their business and increase customer satisfaction.  DeliveryMaxx desires to help improve the economy administering these sound principles.

In addition to helping small businesses thrive in today’s economy, Mr. Deaton and Mr. Schaefer also believe in employee satisfaction.  Employee satisfaction can be measured many ways, and one of the ways it is measured is by an employee’s quality of life.  The founders believe in giving back to their community and not just with financial support.

Josh spends a lot of his free time with the Masons.  He recently earned his 32nd Degree Mason Scottish Rite.  He takes great pleasure in raising money and volunteering for children with terminal illness.  “Nothing is worse than the thought of losing your child and feeling helpless against a terminal illness.  If I can do at least something small to offer comfort or relief to families going through this adversity then I feel like I have accomplished something of great value for the day.”

 

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Josh & Amy Deaton during 32nd Degree Mason Award

James spends most of his free time coaching youth sports.  He coaches basketball, football, and girls softball.  His kids have one many championships, and in 2011 his football team won the National Championship earning a number one ranking going into the 2012 season.  “I started out coaching because I wanted to spend more time with my kids, but I am rewarded every day by teaching these youngsters strong life values that they may not have receive like I was taught by my parents.”

 

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James Schaefer celebrates with Rockwall Jackets Youth Football Team

Small Businesses affect our economy and level of spending.  However, Small Businesses can truly allow people to make a difference in today’s world.  DeliveryMaxx takes pride in being a small part of allowing all individuals to pursue “life, liberty, and happiness”.

 

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