Showing posts with label Customer Loyalty. Show all posts
Showing posts with label Customer Loyalty. Show all posts

Friday, May 16, 2014

Phone App changes how Businesses Share their Story

DeliveryMaxx announces additional enhancement to their smartphone app. Already the leader in digital content management; their clients will have an even stronger competitive advantage in the digital playground on the internet.

May 16, 2014 - DALLAS -- Every organization and company has to understand the importance the internet plays in the way they conduct their business.  No longer are the days a website is self-sufficient in sharing their story.  As a matter of fact Social Media Marketing and Online Reputation Managerment are two of the most important pieces when it comes to companies trying to sell, advertise, or promote products and services on the web.  There is a true science to these efforts and if not strategically planned correctly organizations will be left behind.
Almost five years ago, Josh Deaton and James Schaefer formed DeliveryMaxx where they envisioned would change the way businesses would brand, sell and communicate with potential customers on the web.  Their core business focused on helpig the automotive industry.  It started out as a simple idea where the automotive dealerships' customer were enabled to share their great experience via social media and online review sites for the world to see.  DeliveryMaxx would create a digital network for the automotive dealership and then utilzing the DeliveryMaxx Smartphone App and Review portal be able to encourage the customer to share this experience with all of their friends and family.  As long as the automotive dealership provided a great product and customer service; their praises were shared ten times as much as if the dealership just relied on old business practices.  "Our dealership has increased sales by 70% because we use DeliveryMaxx's services and our CSI scores have never been better" states, Jim Proctor, General Manager of Chrsyler Jeep Dodge City of McKinney.

Because DeliveryMaxx stayed true to simple business practices and common sense utilizing today's technology; they have expanded into helping clients such as hotels, employment agencies, youth organizations, churches, non-profits and CPA's.  "There is no limit to the businesses or organizations we can help.  If a company or organization has a story to tell; DeliveryMaxx can customize a program that will help them help their customer share their great experience with the world" expresses Schaefer, Chief Operating Officer and Co-Founder of DeliveryMaxx.

The process is very simple.  A customer of a business has their picture taken with the DeliveryMaxx phone app (which is available for both iOS and Android with Windows coming soon).  The customer is then provided an opportunity to share their testimony on the DeliveryMaxx review portal.  With DeliveryMaxx's Patent Pending Program; both the testimony and the picture are combined and shared throughout the company's digital network driving business back to the client's website or through the doors of their location.

Today, DeliveryMaxx has announced an update to the smartphone app.  Organizations will be able to include a video testimony or their customer as well as a video walk around that will also be shared throughout the clients' digital network.  The walk around video for automotive clients is very important because they will be able to share their new and used inventory to all of their sites instantaneously.  However, this same function will be important to DeliveryMaxx's non-auto clients too.  They will be able to communicate to potential customers with any message they desire very efficiently.  Deaton, Chief Executive Officer states, "Our program produced phenomenal results already for our clients, but now with the video enhancement they will dominate the web even faster.  Content is key to any businesses digital success.  The search engines loves words, pictures, and videos.  DeliveryMaxx is able to provide all three creating unlimited content for our clients enabling them to become the most relevant search on the web."

DeliveryMaxx is a Cinderella story.  Financed by both Deaton and Schaefer; DeliveryMaxx has fast become the talk of the digital world.  "We have created patent-pending technology that actually provides opportunities for customers to share their experiences with future potential customers.  We do this utilizing social media and online reputation working together to produce these measurable results" states Schaefer.  Other companies have tried to mimic DeliveryMaxx, but fall short of the mark because they do not have real people doing real work for their clients.  "Those companies are all automated, and fail to uses simple business practices that make sense for their clients" he adds.

In addition to the phone app; DeliveryMaxx also includes an Online Review program that helps customers give reviews to all of the major social media sites.  "Not only do we build great original content for dealerships, help them obtain online reviews; but we also monitor the review sites and help respond to each review.  This has worked very well for our automotive dealerships, but we are finding that almost any company who depends on online reviews and content is able to utilize our services" comments Deaton.  DeliveryMaxx also writes blogs and press releases for their clients as well which adds even more content to their clients digital network.

The app can be downloaded by anyone, but will only be able to be utilized by DeliveryMaxx customers.

"DeliveryMaxx was created methodically filling the gaps that dealerships were unable, or did not know how to fill to complete the circle of attracting a new customer, providing great service or products, and having them share their experience immediately with friends and family" explains Schaefer, thus providing automotive dealerships and other organizations with a unique ability to increase CSI Scores, Sales, Customer Loyalty, Service Revenue, Online Reputation, Search Engine Optimization, and Branding.

DeliveryMaxx is a privately held company providing social media marketing, web-based solutions, customer retention, and other advertising services and is based in Rockwall, Texas.  DeliveryMaxx is the preferred provider for companies needing to improve their web presence, online reputation, customer satisfaction, sales, and innovative strategies that enables them to confidently deploy their mission-critical products and services in today's competitive environment for market share.

Clients of DeliveryMaxx include automotive dealerships, hotels, surgeons, insurance agencies, marketing agencies, chruches, educational institutes, non-profits, sports teams, attorneys, employment agencies, and politicians.

For additional information about the company or its products and services, visit http://www.deliverymaxx.com.

Thursday, February 14, 2013

Knight Industrial Services teams with DeliveryMaxx to provide Social Media Marketing and Search Engine Optimization

After an arduous task of selecting the right company to provide Social Media Marketing and Search Engine Optimization, Knight Industrial Services of Baytown, Texas, just outside of Houston, has chosen DeliveryMaxx as its single service provider.

Knight Industrial Services has served the nation for over three decades as multi-craft service company to meet the ever changing demands of its customers. The company has assembled crew teams that perform the services of painting (sandblasting), scaffolding and insulation.  By combining these three services; their clients are able to save more of their maintenance dollars adding additional revenue to the bottom line.  Efficient, less manpower, and greater productivity are adjectives that describe Knight Industrial Services which provide abrasive blasting, atmospheric coatings, maintenance, mobile units- pipelines, below grade, soil to air transitions, fireproofing, bio blast cleaning, insulation, scaffolding, and yard facility services.  Knight Industrial Service’s commitment is to provide the highest quality possible, economically feasible, and adhering to deadlines for all of their clients.

“We have chosen DeliveryMaxx because like us, they have a strong reputation and expertise for what they do.  This partnership will allow us to grow our business, and continue to provide excellence in Industrial services” states Joe Briscoe, General Manager of Knight Industrial Services.



Knight Industrial Services is located at 6802 I-10 East in Baytown Texas.  More information can be found by visiting http://www.knightis.com

Social Media Marketing is not just about developing a Facebook page or website.  There is a skillset that is required to understand consumer behavior, and communicate messages that will resonate with them.  In addition, that message has to be valuable enough to the reader that they will react as intended by the organization who developed the message.  “Most marketers have their clients ‘talk’ to about 70% of the internet community.  DeliveryMaxx makes sure that our clients are able to communicate with 100% of their target market.  We develop, customize, and implement a specialized program that will benefit each organization that is in our client family” says Josh Deaton, CEO of DeliveryMaxx.  “The addition of a non-automotive client was very easy to supply our expertise as well as providing sound strategic marketing principles, and we are excited to be chosen by Knight Industrial Services as their partner.”

DeliveryMaxx is the industry leader in Social Media Marketing and has perfected the science of maximizing the exposure for clients on the internet.  Utilizing their proprietary patent pending technology and years of expertise, they increase market share and brand exposure through portals such as Facebook, Twitter, LinkedIn, YouTube, Flickr, and many more.  DeliveryMaxx has been recognized for their digital solution programs that help automotive dealerships turn a one-time customer into a customer for life providing a medium for the customer to be “virtual mouthpiece” advertising to the world.  They have revolutionized the Search Engine Optimization, Local Search Engine Optimization, Online Reputation Management, and Customer Loyalty & Retention industry.

For more information about DeliveryMaxx visit http://www.deliverymaxx.com

Saturday, January 12, 2013

Top Cadillac Dealer in Houston, Stewart Cadillac Selects DeliveryMaxx for Digital Marketing

What does it take to earn the title "#1 selling Cadillac Dealership in Houston” and the “#12 selling Cadillac dealer in the United States?”  It takes over a decade of commitment to the highest quality standards. It takes going above and beyond all competitors, and focusing, each and every day, on the hundreds of details that add up to an unparalleled ownership experience.  One visit to Stewart Cadillac and customers will see why the bar has been raised for excellence in customer service.

“We focus on the little things to provide a high quality buying experience to all of our customers. Our highest priority is our customer, and we do whatever it takes to exceed their expectations” states Bill Driskill, General Manager of Stewart Cadillac.

Stewart_cadillac_dealerships

Recently Cadillac was at the top of the list receiving awards from independent reviewers as the “Top Connected Car of 2012”, “Top Gadgets of CES 2012”, and the “Editor’s Choice Award” from AutoBlog.  The New Year is sure to be one of the most talked about in the automotive world, and Stewart Cadillac has the determination to provide personal customer service to all of their clients.
DeliveryMaxx has been retained by Stewart Cadillac to help the dealership raise the bar even higher for the automotive industry providing digital marketing solutions and customer loyalty and retention programs.  “We chose DeliveryMaxx to help share our customers’ great experiences because they reflect the same high quality standards that our dealership embodies” says Greg Brown, Sales Manager.

“Having a dealership like Stewart Cadillac in our client family is a strong testament to our services.  Stewart Cadillac provides a level of service to their clients that is unprecedented in today’s economic climate” says, Josh Deaton, CEO of DeliveryMaxx.

Exceeding expectations is what one will find at Stewart Cadillac’s sales, service, and parts departments.  Stewart Cadillac is located at 2520 Main Street in Houston, Texas and has highly trained experts to help find the perfect vehicle and keep it in peak condition.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Saturday, December 15, 2012

Monroeville Dodge Partners with DeliveryMaxx Providing Exceptional Customer Service

Monroeville Dodge just west of Pittsburgh, Pennsylvania selected DeliveryMaxx to share its message to the world about how they are providing consumers with a series of revamped cars and trucks that are truly second to none and customer service that will make you feel like family.

Not only does Monroeville Dodge carry an outstanding line of vehicles, but their primary concern is the satisfaction of their customers and well-being of their customers.  “When our customer and their family drive from our dealership in their new purchased vehicle, we think about where they will travel.  We want to make sure that every vehicle we sell is the right vehicle for our family of customers” states Blancy Mitchell, General Manager of Monroeville Dodge.

Monroeville_dodge

DeliveryMaxx will help Monroeville Dodge communicate with their customers to assure the most pleasant buying experience in the Pittsburgh area.  “This is a great company to partner with because they truly care about their community.  This is the way they treat every visitor at the dealership.  The dealership makes me feel like I am visiting my favorite uncle” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Monroeville Dodge is located at 3633 William Penn Highway, Monroeville, Pennsylvania.  The dealership is a major supporter in the Pittsburgh community.  Their sales staff has many years of experience satisfying their customers’ needs, and their service center is complete with highly trained technicians.

DeliveryMaxx provides a total automotive dealership care program providing their clients with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention strategically initiated to achieve real measurable results.  DeliveryMaxx utilizes their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Monroeville KIA Mazda Selects DeliveryMaxx to provide Customer Loyalty & Retention Program

Monroeville KIA Mazda in Monroeville, Pennsylvania selected DeliveryMaxx to allow the world to see how great they treat their customers.  According to Interbrand, the world’s largest brand consulting agency KIA is one of the Top 100 Best Global Brands.

Recently KIA was named best total cost of ownership brand by Kelly Blue Book while the 2012 KIA Soul was honored as a top KIA vehicle.  This past February, Kelley Blue Book’s kbb.com released its list of the top automotive manufacturers with the lowest average total cost of ownership for the first five years after purchase.  In first place is KIA Motors America.

“At Monroeville KIA we take pride in everything we do from providing outstanding new KIA models to having excellent customer service in all departments.  Our mission is to be the customer’s choice for all KIA services in Pennsylvania and will do whatever it takes to keep our customers 100% satisfied” states Mike Pampena, General Manager of Monroeville KIA.

Monroeville_kia_mazda

DeliveryMaxx will help Monroeville KIA communicate with their customers to assure the most pleasant buying experience in the Monroeville including the Pittsburgh area.  “Monroeville KIA treats their customers as family, and DeliveryMaxx makes it possible for their customers to share their great experience with the world” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Monroeville KIA Mazda is located at 3651 William Penn Highway in Monroeville, Pennsylvania.  The dealership employs highly trained experienced technicians.  Monroeville KIA is centrally located serving all of Monroeville, Trafford, Turtle Creek, Murrysville, and Pittsburgh friends.
 
DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Century 3 Chevrolet uses DeliveryMaxx to provide a Great Customer Experience

Century 3 Chevrolet in West Mifflin, Pennsylvania is the premier option among Chevy dealerships in Pennsylvania dedicated to providing service, maintenance procedures, and the largest selection of Chevy vehicles in the Pittsburgh area.

“Some Chevy dealers in Pittsburgh are in business only to turn a profit.  We’re here for our customers, whether it is showing you the car of your dreams or maintaining their current vehicle.  We are all about our customer because they are the entire reason we are in the business.  Our mission is to meet every need in every way possible” states Gary Lee, General Manager of Century 3 Chevrolet.

Century_3_chevrolet

Not only does Century 3 Chevrolet carry an outstanding product, but their primary concern is the satisfaction of their customers.  DeliveryMaxx will help Century 3 Chevrolet communicate with their customers to assure the most pleasant buying experience in the Pittsburgh area.  “With the power of the internet, and social media Century 3 will be able to share with the world showing how great they treat their customers and the value they provide” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Century 3 Chevrolet is located at 2430 Lebanon Church Road in West Mifflin, Pennsylvania.  The dealership boast highly trained experienced technicians, and all of their auto parts possess the highest quality coming from the best manufacturers.  The lobby is comfortable with amenities allow any customer to relax during their visit.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Friday, December 14, 2012

Century 3 KIA Teams with DeliveryMaxx Winning Customers for Life

Century 3 KIA in West Mifflin, Pennsylvania selected DeliveryMaxx to share its message to the world about how they are providing consumers with one of the Top 100 Best Global Brands according to a 2012 study made by Interbrand, the world’s largest brand consulting agency.

Recently KIA was named best total cost of ownership brand by Kelly Blue Book while the 2012 KIA Soul was honored as a top KIA vehicle.  This past February, Kelley Blue Book’s kbb.com released its list of the top automotive manufacturers with the lowest average total cost of ownership for the first five years after purchase.  In first place is KIA Motors America.

Dealership
Not only does Century 3 KIA carry an outstanding product, but their primary concern is the satisfaction of their customers.  “We want to put all of our customers into the right vehicle that meets their needs. In addition, we want to exceed our customers’ expectations in their vehicle purchase experience” states Paul, General Manager of Century 3 KIA.

DeliveryMaxx will help Century 3 KIA communicate with their customers to assure the most pleasant buying experience in the Houston area.  “With the power of the internet, and social media Century 3 KIA will be able to share with the world showing how great they treat their customers and the value they provide” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Century 3 KIA is located at 2483 Lebanon Church Road in West Mifflin, Pennsylvania.  The dealership boast highly trained experienced technicians, and all of their auto parts possess the highest quality coming from the best manufacturers.  The lobby is comfortable with amenities allow any customer to relax during their visit.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention.  They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Wednesday, November 28, 2012

DeliveryMaxx Executives Share Family Successes

Co-Founders Josh Deaton and James Schaefer have built DeliveryMaxx into a multimillion dollar organization from an idea scribbled onto a yellow notepad to a state-of-the-art patented program that provides automotive dealerships and other organizations with a unique ability to increase CSI Scores, Sales, Customer Loyalty, Service Revenue, Online Reputation, Search Engine Optimization, and Branding.

With DeliveryMaxx, automotive dealerships truly have a total customer care program that allows the consumer to share their great experience through published online reviews as well as their new vehicle through social media marketing.  “Many companies have tried to do what DeliveryMaxx has been able to create, but they fail because they have taken shortcuts.  Ultimately these companies hurt the dealership, and do not provide the service the automotive industry needs” states Josh Deaton, Chief Executive Officer of DeliveryMaxx.  Instead of an automotive dealership having to go to five different vendors to provide social media marketing, online reputation management, search engine optimization, local search engine optimization, and a customer loyalty program; DeliveryMaxx combines all of these programs into a complete program that will help dealerships “Win Customers for Life”.

Joseph__alexa_both_national_champions

In addition to leading automotive dealerships into additional profits utilizing modern technology, both men are very involved in their children’s activities.  Mr. Schaefer coaches both his son and daughter’s teams.  Recently, Schaefer’s top nationally ranked Rockwall Jackets 10U football team where he is the head line coach just won their 3rd straight National Championship at Dallas Cowboys Stadium during Thanksgiving week.  His son Joseph plays linebacker and fullback.  Mr. Deaton, who also has a son who plays golf for his middle school team, was excited to see his daughter Alexa earn the right to be called Cheerleading National Champion for Heath Hawk’s Cheerleading where the competition was televised nationally (also at Dallas Cowboy Stadium).  “Both kids work very hard in school and in their extra-curricular activities.  I am a firm believer that sports can prepare kids for business.  There are winners, losers, and a right way you have to compete.  You have to work with others in order to be successful.  I will be excited to see both Alexa and Joseph work for our company when the time comes” says James Schaefer, Chief Operating Officer of DeliveryMaxx.
 
Of course both Joseph and Alexa are 10 years old and each in the 5th grade, so they will have some time to continue to enjoy their activities before the challenges of running a business become a reality of life.  However, if their success in sports is a prelude to how they will do in business when that time comes, DeliveryMaxx has a very solid line of succession.

Saturday, November 10, 2012

Absolute Mitsubishi and DeliveryMaxx Team Together to Creating Customers for Life

“Our business at Absolute Mitsubishi is not just selling cars, but helping put people into the right vehicle that is perfect for their family” says Ray Monk, General Manager and Principle Owner of Absolute Mitsubishi

 - Nov 10, 2012 -
Absolute Mitsubishi is a member of the Fenton Motor Group, a leader in the automotive business for over 50 years. Their mission is to strive to achieve greatness with their employees and most importantly their customers. Absolute Mitsubishi has a strong and solid reputation which was built on professional standards and customer commitment earning the prestigious Diamond Chapter of Excellence.

"The Diamond Chapter of Excellence Society encourages all dealership personnel to be top performers in every aspect of the sales experience," said Greg O'Neill, MMSA senior vice president and general sales manager. "These retailers recognize that customer service is a key element in being successful. We are thrilled to honor these retailers and thank them for being such outstanding members of the Mitsubishi family."

Absolute Mitsubishi has partnered with DeliveryMaxx to provide their automotive customers with an exceptional follow up program utilizing Online Reputation Management, Social Media Marketing, Search Engine Optimization, Customer Loyalty, and Retention. DeliveryMaxx will create an innovative marketing plan to allow Absolute Mitsubishi share their great service and outstanding line of vehicles with the world. “Our business at Absolute Mitsubishi is not just selling cars, but helping put people into the right vehicle that is perfect for their family” says Ray Monk, General Manager and Principle Owner of Absolute Mitsubishi.

Absolute Mitsubishi is a family owned and operated New and Used Mitsubishi dealer in Mesquite, Texas. Quality Automobiles and excellent customer service is what their customers will receive during their visit to the dealership. Customers come from all over Dallas including Sunnyvale, Sachse, and Richardson just to find their perfect vehicle.

“Absolute Mitsubishi is an outstanding dealership for anyone who is looking to purchase a vehicle. Their experienced staff makes the vehicle purchasing experience very easy, and their customer service is second to none” states Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Absolute Mitsubishi is centrally located in the Dallas/Ft. Worth metro area at 16200 Lyndon B Johnson Freeway, Mesquite, Texas. The dealership employs highly trained experienced technicians and friendly sales representatives to meet all of their customers’ needs.

DeliveryMaxx provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention. They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Thursday, November 8, 2012

DeliveryMaxx Goes Prime Time Media

“With our partnership with DeliveryMaxx, we are able to help our clients engage with their customers like never before" states, Rod Hunter, President/CEO of PTMG.

Nov 08, 2012 -

Primetime Media Group www.theptmg.com has partnered with DeliveryMaxx to provide digital solutions and social media marketing for their clients. Prime Time Media Group, a full service ad agency uniquely leverages traditional media, digital content, technology platforms and connected devices to deliver engaging branded/company experiences across all marketing mediums.

“With our partnership with DeliveryMaxx, we are able to help our clients engage with their customers like never before. DeliveryMaxx is very innovative they've discovered how to utilize social media marketing, online reputation management, search engine optimization, along with customer loyalty and retention, all combined into one process that allows companies to truly dominate their market” states, Rod Hunter, President/CEO of PTMG.

 

Companies truly want to keep customers for life, but in today’s market, customers have more choices than ever. The biggest problem is being able to talk to potential buyers and tell them your story. With DeliveryMaxx’s innovative processes and patented "Images of Success program," companies have the opportunity to turn a one-time customer into a virtual walking billboard, advertising the great experience that was delivered. Key results are increased repeat sales and referrals, strong branding, dominant web presence, published positive online reviews, greater customer satisfaction, and additional revenue opportunities.

Prime Time Media Group is all about the total customer experience focusing on how their client’s audience experiences their brand as they transition from inquisitive prospects to loyal, repeat customers. Prime Time Media Group solutions have been designed to deliver content wherever the audience lives, both at work and in home environments. “The synergy between our two companies will provide exceptional service to clients creating a marketing strategy that will help keep their customers for life” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

DeliveryMaxx http://www.deliverymaxx.com provides a total automotive dealership care program providing their clients consumers with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention. They utilized their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

Tuesday, November 6, 2012

Dodge City of McKinney Teams up with DeliveryMaxx

Dodge City of McKinney Teams up with DeliveryMaxx
to Share a Story of Commitment to Service

"The dealership (Dodge City of McKinney) makes me feel like I am visiting my favorite uncle” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Nov 06, 2012 -


Dodge City of McKinney www.dodgecityofmckinney.net (http://www.dodgecityofmckinney.net) just north of Dallas, Texas selected DeliveryMaxx to share its message to the world about how they are providing consumers with a series of revamped cars and trucks that are truly second to none and customer service that will make you feel like family.

Not only does Dodge City carry an outstanding line of vehicles, but their primary concern is the satisfaction of their customers and well-being of their customers.

“When our customer and their family drive from our dealership in their new purchased vehicle, we think about where they will travel. We want to make sure that every vehicle we sell is the right vehicle for our family of customers” states Jim Proctor, General Manager of Dodge City of McKinney.

DeliveryMaxx will help Dodge City communicate with their customers to assure the most pleasant buying experience in the Dallas area. “Recently, I read how Dodge City of McKinney will grant the first wish for the North Texas Chapter of Make-A-Wish Foundation in 2013, and I thought to myself this would be a great company to partner with because they truly care about their community. This also transcends to the way they treat every visitor at the dealership. The dealership makes me feel like I am visiting my favorite uncle” says Josh Deaton, Chief Operating Officer of DeliveryMaxx.

Dodge City of McKinney is located at 700 S. Central Expressway, McKinney, Texas. The dealership is a major supporter in the Dallas/Ft. Worth community. Their sales staff has many years of experience satisfying their customers’ needs, and their service center is complete with highly trained technicians.

DeliveryMaxx www.deliverymaxx.com provides a total automotive dealership care program providing their clients with social media marketing, online reputation management, search engine optimization, customer loyalty, and retention strategically initiated to achieve real measurable results. DeliveryMaxx utilizes their proprietary software and patented programs to help automotive dealerships maximize their effectiveness positively influencing consumer behavior.

 

Tuesday, September 25, 2012

Marketing Your Automotive Dealership is NOT that Hard to Do

Recently, I traveled to New Mexico to consult with a dealership about their marketing strategy.  The conversation went a bit like this:

DeliveryMaxx: “What are you currently doing with advertising today?”

Dealership: “We are doing print (newspaper), TV, Radio, and I have a billboard two exits down.”

DeliveryMaxx: “How is that working for you?”

Dealership: “I can’t really put an ROI on it, but I think it is branding us.”

DeliveryMaxx: “In a perfect world, what would you like your marketing and advertising do for you?”  

Dealership: “We want it to brand us, talk about our customer service, and help us sell more cars?”  

DeliveryMaxx: “At least you know what you want it to do for you.  Now, is that strategy working?”  

Dealership: “I’m not sure.  That is what we have always done.  I do know this.  We are spending a lot of money for this advertising, and I can’t measure the results.”

 As a marketer, I see a lot of marketing and advertising spends, but the strategy is all too often ambiguous at best.  There is nothing wrong with traditional advertising.  However, in today’s climate businesses have to maximize their advertising spend.  Is your marketing and advertising accomplishing your goal?

 Before we talk about strategy, let’s use the traditional billboard advertising medium and see if that is providing the best return for your automotive dealership.  The cost to design and produce a billboard averages $ 900 to $ 5,000 depending on the content and who creates the advertising piece.  For a 4-week cycle (marketing companies charge this way because they get an extra month of fees) your cost will range from $ 900 to $ 5,000 for city and interstate signs.  Many of our major highways command as much as upwards of $ 10,000 per cycle (4-weeks).  DeliveryMaxx’s offices are in Dallas, Texas and a recent price quote I received for signage on Loop 635 (LBJ or Lyndon B. Johnson Highway) was for $13,600 per cycle and an additional 25% during December.

Automotive_advertising_social_media_marketing_deliverymaxx_best_vendor

 What is Your ROI for this Ad?  What are you trying to say?

 I am not advocating vacating your traditional media spend.  In fact, Ford and General Motors allocate 70% of their advertising dollars worldwide to traditional media.  However, dealerships must have a precise strategy especially during cost-cutting initiatives.  Too often, I see strategies that are the equivalent of throwing ideas into a fan and seeing what sticks on the wall.

Automotive_marketing_ideas_deliverymaxx_social_media
Do your marketing meetings produce results like this?

 Marketing and Advertising your automotive dealership is relatively easy to do.  Motivating the consumers’ actions take some well thought out strategy. 

First, you need to identify where the eyes of your consumers are looking.  According to JD Power & Associates Automotive internet Roundtable nearly 80% of all vehicle buyers consult the internet before making a purchase.  That means, you should move more of your dollars to Digital Marketing or Social Media versus traditional forms of advertising.

Second, what is the goal or consumer behavior that you are trying to accomplish?  When considering what type of vehicle the consumer is going to purchase they research published online reviews, blogs, friends and family via Facebook, Google plus, & twitter, and then dealership websites (generally in that order).  Ultimately, your goal is to entice the customer to view your website or visit your dealership.  So how do you influence the consumer to give you a chance to sell them a vehicle?

You have to have a plan.  Social Media is not going away.  It is too convenient and immediate for the consumer.  Sites may change, but the medium is here to stay.  Therefore, how do you talk to potential customers?  There are hundreds of Social Media Sites that resonate on the worldwide web.  Sites such as Pinterest demographics are 97% women.  LinkedIn is dominated by the workforce.  Facebook has replaced many phone conversations.  FourSquare is the new GPS.  YouTube has replaced MTV.  Google Plus is the new business card.

 

Social_media_marketing_deliverymaxx_automotive_sales_strategy

 For centuries, businesses have become great their customers have advertised for them.  In the past, it was by word of mouth at a family gathering.  Now, Social Media has made it acceptable for society to share anything from what you had for breakfast to where you went last night.  People will actually take a picture of food and show it to the world.  This is no different for your business.

Great_automotive_social_media_marketing_ideas_deliverymaxx

 The Math is Simple!

The average Facebook user has 245 friends.

If you sold 200 vehicles in a month and your customer showed off their vehicle on Facebook, you would be branded to 49,000 new potential consumers a month.  That’s just Facebook!  Don’t forget about the other sites as well as online reviews.

Now, think about this.  If 1% of those customers were interested in your dealership because of the positive message that was sent by your client, you would have an additional 490 opportunities for a new sale.

The above photo of this happy family from Southwest KIA Dallas was put as their public image on Facebook for the world to see immediate after they purchased their vehicle.  In one hour, the photo received 15 “Likes” and 10 comments.  If each of the Facebook users who “Liked” and “commented” on the photo also had 245 friends then that one sale would have REACHED 6,370 people. Remember, this family also reviewed the dealership online, and their family portrait went to hundreds of other Social Media sites.  In short, they became a virtual billboard for Southwest KIA.

Marketing your dealership is not that hard to do.  You just have to have a great product, excellent customer service, and a strong strategy to share your message.

For more information on Social Media Marketing, Online Reputation Management, Search Engine Optimization (SEO), Local Search Engine Optimization (LSEO), and Customer Loyalty & Retention, please visit DeliveryMaxx.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Friday, September 14, 2012

The Right Tools for the Job: Internet Technology in the Service Drive

There are many generations of vehicle owners pulling into dealership service drives across the nation.  Furthermore, they can be driving anything from a late model relic to the latest in automotive wonderment.  You pick the letter in the alphabet to define the generation...Boomers, Gen-X, Gen-Y, Millennium-Gen.  That's a lot!

As a service professional, it's your job to pick up your customer's highest expectations and maximizing profits per repair order.  Oh yeah, did I mention you've got to do all that AND get high CSI scores?  A circus juggler might come to mind as you try to wrap your head around it all.  But let me highlight the concept of Effective Communication.  Without a doubt, effective communication between you and your customer is the single most critical aspect of your success, your business, your R.O. averages, and your CSI scores...PERIOD.  Are you still using the telephone to do that?  Let me expand that thouught just a bit.

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I have a Time Magazine from April 1993.  The cover reads, 'The Info Superhighway' (Time Magazine: April 12, 1993 / Vol. 141 No. 15/ www.time.com/web ).  There is a page after page of concepts pertaining to internet technology in the future.  It was all so foreign to the average consumer that it seemed like science fiction.  However, now, looking back on all of that in the rear-view mirror, it's like "(yawn)...what's your point?"

The point is this, when that article came out I was writing service for one of the largest Honda dealers in Portland, Oregon.  The computer at my write-up station had a green-screen for crying-out-loud!  The most sophisticated car in the suite of automobiles available to our customer had 24 on-board computers, very few people had a personal computer at home, cell phones were flip-phones that made phone calls...that's it, and Data, he wass a character on Star Trek: The Next Generation.  Nevertheless, the basic elements of service consulting in the dealership service drive haven't changed that much over the last 20+ years.  The tools for communication have.

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The basic tenants of added-value customer service are still the same: courtesy, cleanliness, promptness, professionalism, product knowledge, effective communication, active delivery...all the same.  Yet the products are more sophisticated and so are your service customers.  My boss at that Honda store summed up customer perception like this, he said, "if you're customer has to call you before you contact them by the end of the day then you've lost their perception of a high standard of customer service."  Are you still using the telephone to do all of that?

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I like to get out into dealerships and talk with the pros working on the front lines of service consulting. In fact, the other day I was at Southwest KIA of Rockwall in Rockwall, Texas talking to a few of the writers in that store. It’s a new store with an exciting suite of products. The service area and write-up area are clean and very modern-looking. It’s a really nice store. They have a consultant named Kevin Leary who’s been writing service since 1979. Do you think he’s seen some changes?! Needless to say, Leary is a valuable asset just by his years of experience alone. I was talking to him about some of the modern technology they are using in their service drive. Leary says “We’re reaching our service customers in ways we’ve never dreamed of before.” By that he’s referring to internet technology via emails and social media like Facebook and Twitter as well as texts and data sharing on customer’s smartphones. Leary also utilizes powerful write-up tools like remote pads to do the customer write-up at the car. The remote table also allows him to pull up vehicle and customer history, previous service recommendations, current service recommendations, and any current recall information from the manufacturer for that customer’s vehicle. John Monigold, also a service consultant at Southwest KIA of Rockwall, has developed an email template to interact with his Generation-Y service customers after they’ve visited him. John says he uses modern internet technology to cultivate a high volume of highly favorable CSI review responses by his younger, tech-savvy customers. Leary concedes that he prefers the telephone to do most of his consulting and communication but, he realizes the power and value in internet technology, especially with the younger generations of car owners. Regardless, it is easy to understand why Southwest KIA of Rockwall’s service department has earned the highest CSI averages in their district. Great job!
 
Another service pro I talked to is Richard Ancheta at David McDavid Lincoln in Plano, Texas. With 11 years of experience, Ancheta is the highest producing Assistant Service Manager in the service drive at the Plano store. He also uses email, texts, and data sharing with his service customers as a form of effective communication. He conveys estimates, pricing, progress reports as well as up-to-date warranty and recall information to his customers throughout the day. Like Kevin Leary, Ancheta says that “At the end of the day, there’s nothing more solid than a verbal conversation with your customer…” but the internet and technology via social media and smartphone technology make him vastly more effective in conveying the perception of the highest standards of customer service to his service customers. So, are you still using the telephone to do all of that?

Isn’t amazing how quickly technology in automobiles change? Earlier in this article, I mentioned that in 1993 a “high-end” car had about 24 processors on-board. Since then that number has more than doubled. All of those processors are synched with control sensors and monitors; it is a marvel indeed, the cars we drive today. So why would any service consultant in the modern dealership not want to employ all of the benefits of modern technology to communicate with their customers?  These customers who are likely to be tech-savvy, and at the very least, as sophisticated as the cars they drive. According to Kevin Leary, “It’s important to keep technology fresh and updated.” In other words, is your service customer’s perception of your operation up-to-date and modern, or is it lacking?  Updated, modern technology is often a large expense for dealerships, but that cost is a small price to pay when compared to the loss of customers, revenue, and low CSI in its absence.  Perhaps perception can be improved by a service consultant simply asking their customer which method of communication they prefer, “Email, text, phone calls, or smoke-signals.” Regardless, effective communication is at the forefront of every service transaction, and crucial to the success of your service business. And so, if you are a service professional working in the modern dealership today, are you still using the telephone to do all of that?

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DeliveryMaxx in the Automotive Industry Leader in helping dealerships with customer loyalty, increasing CSI Scores, higher SEO value, published positive reviews, strategic social media marketing, additional fixed operations revenue, more sales, and repeat and referral business.  Our company was founded by “Car Guys”, and we make it a practice to hire the top talent that has automotive dealership experience.  Craig Rodenmayer, the author of this article, has spent years working service in the automotive industry.  His experience allows us to provide programs that are advantageous for fixed operations.

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Tuesday, September 11, 2012

Cultivating Success in Your Automotive Dealership

Before we can discuss success we have to define success.  Too often, I travel to businesses especially automotive dealerships and am disappointed that success eludes their dealership.  After spending a few hours talking with staff members from various departments the same element is usually missing from the formula of “success”.

These dealerships have poor employee retention.  The employees feel overworked, and underpaid.  Morale is at an all-time low, and loyalty to the company is non-existent.  Even worse, is that nobody seems to have the answer as to how to turn the organization around.

I also travel to great companies, and have been afforded the opportunity to learn from great business and political leaders.  A common trait that all great businesses and leaders have is that they are able to motivate teams to strive and accomplish goals which have been established.  For more information on Leaders and Leadership visit: Automotive Leadership at its Finest

Definition of Success

Success is reading a desired result or organizational desired end-point in some sort of assumed development.

Now that you have read the definition, why do we have successful dealerships, and failing dealerships?  Why do we have successful employees, and unsuccessful employees?  Utilizing the assumption that nobody wants to fail, I will discuss the missing ingredient failing dealerships all have in common.  In addition to providing the “secret sauce of success”, I will first dispel myths of achieving success in the dealership.  Once this is explained, we will then establish a plan to help you cultivate success in your automotive dealership.

Myths for Achieving Success

        I.            You must manage, develop, invent, or implement an entirely new concept to achieve success.  It is true that we read, hear, and use new concepts.  Yes, it is popular to sensationalize famous entrepreneurs because they were the first to practice their craft.  However, most successful organizations are successful because they utilize sound business practices and common sense.  Henry Ford did not invent the automobile.  He learned how to make it more affordable by using efficient production methods to create success for Ford Motor Company.

      II.            To achieve success, you must not deviate from your plan.  Challenges and obstacles are a fact of business, and ultimately organizational success.  Every great war the United States has participated in there were battles that were lost.  This adversity is great for success because without failure, mistakes, or checked egos learning would not be able to take place.  The proper statement would be to not to lose focus of your goal.

    III.            Success is the calculation of Risk/Reward.  Great leaders of successful organizations are very calculated.  They seem like they are the best or most lucky gamblers, but this is not entirely true.  A successful organization or successful leader stacks the deck in their favor.  They play with their own marked cards.  They identify the outcome before the action takes place.  That’s right, they have researched and methodically identified the desired result and understand how to overcome challenges before they happen.

    IV.            An organization is successful because of their leader.  A leader will receive many accolades when they have achieved the goals of the organization as well as criticism when results are missed.  Just pay attention to the CEO at the end of each quarter for publically traded companies.  Successful organizations require great leaders, but true successful organizations have countless number of supporters.  Have you ever heard that there is no “I” in “TEAM”?

      V.            Success is all work and no play.  Organizations that do not have team members who are having fun will fail.  Sure, there should be rules and procedures created to combat chaos.  However, an unmotivated employee will be a short sided employee.

    VI.            The definition of the organizations success is defined by leadership.  Unless you are not dependent on anyone’s responsibilities then you will be sadly mistaken to buy into this myth.  A successful organization depends on the weakest link in the company.

  VII.            If your organization looks successful then it will be successful.  We have all heard that if you “dress for success” you will achieve it.  However, there is another saying that “it is better to be considered a fool then to open your mouth and remove all doubt.”  Would anybody think the Big Mac was any good without the secret sauce?  KFC’s chicken would be like everyone else’s if Colonel Sanders didn’t mix the right ingredients.  The same is true for your organization.  You can have a beautiful state-of-the-art dealership, and not be able to sell a vehicle.

VIII.            Successful organizations make everyone happy.  Success can never be satisfied; it always craves more.  Successful organizations are always striving for more success, and once they stop their competition will pass them.

Cultivating success in the dealership

If you have spent any time in the automotive industry you have probably been part of several organizations.  Many sales, service, and finance personnel tend to change organizations more often than they visit the dentist and some change at the same frequency as they get their haircut. By reading this piece, you are either validating yourself because you are running a successful dealership or you are looking for ways to improve.

 The “secret sauce” to cultivating success in the dealership is to identify the desired end result and proper motivation helping others reach those goals.

Steps to Cultivating Success in the Dealership

1.       Identify, understand, respect, and explain the cross-functional dynamics of the dealership.  The reason this is the first step listed is because most individuals reading this are charged with changing the culture or outcome of the dealership.  The dealership is made up of Service, Sales, Finance, Operations, Marketing, Maintenance, Logistics, Advertising, Information Technology, Human Resource, Business Development, Vendor Relations, and Accounting.  Without the needs of each department being met the dealership will not maximize its fullest potential of success.  Most dealerships that perform poorly have management that fails to respect the functions of each of these departments.  This translates into poor management, and breeds a culture of distrust, apathy, and isolationist departmental attitudes.  For example, if a dealerships IT Department (In most cases the IT Guy) doesn’t understand the necessity of faster internet speed for the Finance Department then customer service can suffer ultimately hurting potential revenue for the dealership.  During any new hire, the goals of the organization and orientation of each department is essential for cultivating success in the dealership.  A sad fact is that most managers in the dealership completely understand the dynamics of each department, and why those departments are needed for the overall goal of the dealership.

2.       Establish, and communicate clear measurable goals, both short-term & long-term, for each department and the organization in its entirety.  A dealership that has established these goals early in its infancy is more likely to be successful than a dealership that has to change due to lack of results.  However, most dealerships have not realized their full potential and change management to move closer to the desired outcome.  Therefore this is the second step to cultivating success in the dealership.  If leadership accepts step number one then step number two is very easy to accomplish.  However, there are a few key points when trying to accomplish step number two.

First, establish a clear measurable short-term goal for each department.  A short-term goal can be managed and measured by a superior allowing the subordinate to plan accordingly to meeting these established goals.  Short-term for senior management (Owner/Operator, CEO, CFO, CMO, COO, GM, etc.) is quarterly and short-term for middle management (GSM, Accounts Receivable, Accounts Payable, Service Director, Marketing Director, Business Development, HR Director, etc.) is monthly while frontline managers (Sales Manager, Service Manager, Advertising Director, etc.) have weekly short-term goals.  Frontline Employees (Sales, Service, Maintenance, etc.) should have daily short-term goals.

In addition to short-term goals for each department, establish the measureable result of a short-term goal for the entire organization and communicate the effectiveness of each department’s importance in reaching the goal.

Second, identify clear measurable long-term goals.  These are goals that have been extrapolated from a combination of meeting short-term goals.  For example, a short-term goal for the CFO may be to find $30,000 a quarter in savings for a dealership.  The long-term goal would extrapolate into $ 120,000 measured at the end of the fiscal year.

Using the example of a long-term goal for the CFO is sure to communicate the effects and importance of reaching this goal throughout all departments.  Identify why saving $120,000 a year in current expenses will help each department.  Establish a cross-talking culture with all departments.

3.       Establish complete “buy-in” and clear reasonable expectations.  Teamwork is not always about building a consensus.  The success of the company does depend on building a great team, but a leader sets the direction and the team needs to be able to effectively work together to accomplish the objective.  If you have strong communication explaining the importance of the goal, and how everyone is needed to reach these goals then managing these expectations will be easier.  It will also be easier to “coach-up” or “coach-out” an employee that will not “buy-in” to the organizational goals.  Be sure to establish clear reasonable expectations.  If expectations are set too low, the company will never have the opportunity to reach complete success, and if they are too high failure will become the norm.

4.       Motivate, celebrate, and communicate reaching the goals.  I could write an entire blog about motivation.  Proper motivation is key or the “secret sauce” for cultivating success.  Some are motivated financially and others are motivated by more responsibility.  Really, it comes down to how the employee feels their contribution is valued within the organization.  This step requires managers to manage.  They must always inspect what they expect.  However, good coaching is vital to success.  When celebrating the successes the cake should fit the goal.  You do not reward a salesman the top parking spot for being the top salesman of the week.  However, this might be a great reward for the month.

5.       Create vendor partners.  You rely on vendors to provide you with particular service or products.  Educate the vendors about the goals of your organization, and expect them to adhere to step number three.  A good vendor truly cares about the success of your organization because without your organization winning they should not win either.  Therefore, they are your employees and have a responsibility to help your dealership reach their goals.

6.       Empower and hold accountable a culture of success.  Foster great ideas with your employees and vendors.  However, expect a plan of action and provide the support for the great ideas.  In the end, measure these results and hold the champion accountable for the innovative idea.

7.       Set customers’ expectations from the start.  The customer is not always right.  If they were, then every company would be out of business.  Running a dealership at the whim of the customer will never lead to profits.  However, the customer is always the customer and the goal is to win those Customers for Life!  It is important to understand, listen, and empathize to see things from their point of view.  If the expectations are firmly set from the start they will be satisfied at the end.  Build a strong customer loyalty & retention program.

8.       Let the world know that you are a successful dealership.  Today, if you are not utilizing social media, you are missing over 75% of the market.  This is where all of the eyes are.  Online Reputation is important to your dealership because that is where everyone is talking about your industry.  Social Media Marketing is where you can reach your potential customers or employees.  If you are not established correctly on the internet through Search Engine Optimization then people will not be able to find you.

If cultivating success were easy, then all dealerships would be successful.  It is no different than raising a child or building a house.  You have to have a strong foundation, and continue to maintain it. 

DeliveryMaxx, the industry leader in Automotive Social Media Marketing (SMM) has perfected the science of maximizing the exposure for automotive dealers on the Internet. Utilizing our proprietary software and years of expertise, we can increase your market share and brand exposure through portals such as Facebook, Twitter, LinkedIn, YouTube, Flickr and more. We have revolutionized Search Engine Optimization (SEO), Local Search Engine Optimization (LSEO) and Online Reputation Management (ORM).

 In today’s marketplace it is vital to have command over your public Brand Image while acquiring and retaining customers. DeliveryMaxx helps you dominate the World Wide Web utilizing your customers as Social Media Billboards which increases your brand share as well as turning a “one-time customer” into a "Customer For Life".

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Wednesday, September 5, 2012

DeliveryMaxx Produces New Customer Video for Southwest Kia Mesquite

As part of our Images of Success Program we include a short video for our clients that can but played in the dealership. People always feel good when they see themselves on the WideScreen.

The typical dealership spends millions in advertisement for that “one-time sale.” Why not make an investment in the customer, so the customer will invest in the dealership?

DeliveryMaxx utilizes modern innovations, cross-talking technology, and traditional techniques to allow the customer to show off their new purchase while providing a positive published review of their experience to the world.

Imagine - the power of your customers sharing positive reviews through the world-wide web with their friends and family about the great sales and service your dealership provided to them before leaving the dealership.

Envision - the positive impact to your customer retention, increased sales, and higher CSI by simply providing high quality sales and service and allowing your customers to do what they do best- that is, telling others how much they appreciated the way they were treated and how they got the best price on a great product or service at your establishment

Realize - the scope of this technology along a vast horizon of possibilities for a fraction of the cost of what traditional forms of media and advertising saturation used to cost your store but with limited success.

This is how the Deliverymaxx Images of Success program helps our customers see certain and immediate measurable results. There is no better way to increase referrals and repeat business than this because your customers are doing the advertising for you through their own positive expressions! The internet, social media, blogs, and web-based communities have given ”word of mouth” a whole new meaning; Deliverymaxx will help you harness that momentum.

 

Saturday, September 1, 2012

Automotive Service to Sales...Seamlessness...Really

From time to time, we will have members of the DeliveryMaxx family share their experiences from the automotive industry with you.  We hope you enjoyed this read from Craig Rodenmayer, DeliveryMaxx’s Customer Service Professional.

 In the 16 years I worked in the automotive industry as a service writer, consultant, and assistant service manager on the dealership level, I faced many opportunities and challenges. However, the greatest of those challenges and opportunities continually focused on how to retain my client base and represent the dealership well to my customers in order to achieve and maintain a high level of CSI and repeat business. That was the crux of what I learned in those 16 years. 
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 During my tenure, car dealerships began to develop a focus on “seamlessness” between the front end of the store and the back end, or fixed operations of the service and parts departments. There were, in essence, two franchises under one roof operating out of step, often in competition with one another. The disjointed nature of these two competing entities worked to the detriment of the dealerships client base because the customers of that dealership were becoming lost to the schizophrenic nature of the messages they received either at the point of purchase or at the point of service. There was a lack of dialogue or familiarity between the sales staff and service staff which created a lack of trust or loyalty with the customers on both ends resulting in a loss of repeat sales and returning service customers. Worst of all, this lack of trust was being expressed through the customer’s word of mouth and CSI reviews to the dealership. Disaster! 
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 What I learned in my time writing service, and what I began to understand of human nature, is that people want a friend they can trust when it comes to their automobile purchase or service. They want experts who will lead them down the path with integrity and sincerity. They don’t want to be “sold” on something they don’t want, don’t need, nor can they afford. So, my approach to the concept of seamlessness became communication and knowledge of what the other half of the dealership was doing. Likewise, I developed relationships within the sales staff so that I could better serve my customers and the dealership as a whole. The better I understood the sales end of the car business, then the better I could assist my service customers in making wise decisions about a car they own that may be, for a lack of a better term, a “money pit” if they continue to dump money into it to fix it. I and my customers needed friends in the sales department.

 I never cared much for the notion of a “bird dog” fee for flipping a service customer to a specific sales person; to me that seemed more like a scheme. Of course I wanted to be well compensated for my efforts, but more than that I wanted to make sure my customer was being treated with the same level of integrity and honesty that I provided in my relationship with them. After all, a car purchase usually takes place within the confines of a day; a service customer however, is won over months and years! Therefore, it was imperative that any customer of mine was treated with the highest level of care by the sales staff. What is more, I didn’t want to develop a “racket” with just one sales person who would pay me to flip my customer. No, keep your bird dog fees and spread the love. My desire was to work as a team, seamlessly taking care of our most valuable asset, the customer. If we won the trust of our customer, we earned a customer for life. 
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 And so now, with the ubiquitous internet and social media, it is even more imperative to take the concept of seamlessness to task within the automotive dealership. There should be absolutely no gap or perception of a void to the customer between the point of sale and the point of service. Furthermore, the client base of the dealership, both young and old, have become more sophisticated and educated in the process of car buying and automotive service. Dealerships owe it to themselves to cross train and educate both the sales staff and service staff in an effort to better enhance the dealership’s customer retention, online reputation, brand reputation, and CSI reviews. It is in our nature to want to trust and that is the key to winning customers for life; loyalty is the point of becoming truly seamless. Really. 
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DeliveryMaxx was founded on the principles of creating a more efficient method for successfully completing the sale at the point of delivery.  We have developed a system that effectively increases the positive experience of buying a new vehicle, accurately tracks the process, and generates increased customer retention.  The net result to our dealer network is increased sales, residual profits, web domination through social media marketing, strong SEO value and Locals, Published Positive Reviews and a Customer Loyalty Program that assures “Keeping the Customer for Life.

Our founders have over 60 years of experience in Automotive Sales, Management, Fixed Operations, Corporate, Marketing, and Customer Support ensuring a complete understanding of the sales process and the knowledge to help you grow your customer base.  We understand how hard it is to win a customer, and DeliveryMaxx arms you with the tools necessary to build continuous, strong relationships with your customers and retain them for generations to come.
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